Assistant Customer Care Manager

4 weeks ago

Gurugram, India Electrolux Professional Full time

Join Electrolux Professional Group - as

ASSISTANT CUSTOMER CARE MANAGER - INDIA

ABOUT THE JOB

We are looking for Assistant Customer Care manager who can support Customer Care teams to achieve the business goals. Candidate should be able to do trainings & provide support and create a service/Customer care business. Person needs to have Service Management Experience. A technical skilled person with management experience will be plus. 
 

ABOUT YOUR TASKS:
 

Assistant to customer care manager to lead the Customer Care teams to achieve the Customer Care Teams Financial results. Involve in day-to-day collaborations with Sales Teams to achieve Sales teams Financial Result. Responsible for managing customer care team in accordance with Professional business principles. Assistant to Customer Care Manager to Design, Manage and Implement technical evaluation program to define accreditation standards for technical skills level of ASC and Dealers.  Design, promote and sales Preventive Maintenance packages for customers. Define and implement minimum Spare Parts list to be carried by accredited services teams Define business targets for sales of spare parts profitably in line with group target. Deliver training programs for sales team, dealer and back office to improve products knowledge skills Deliver training programs for service technician and ASCs to improve technical skills Prepare monthly reports for country customer care activities. Coordinate with regional HQ to report, follow up and solve technical issues identified from feedback gathered by technicians and sales team. Perform site interventions if required

ABOUT YOU
 

Strong Business and People Manager with at least 5 years’ experience in managing service teams Good people leadership skill Good planning and organizational skill. Proficient in Microsoft office (MS Word, Excel, PowerPoint) Ability to multi-task in a fast-paced environment Good communication skills Possess team spirit and driven attitude Willingness to learn and innovate Technical knowledge and expertise will be an advantage Travelling is required 

REQUIRED COMPETENCES
• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver. 
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.

ABOUT OUR BENEFITS: 
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
 

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