Debt Management Strategy Manager

3 months ago

Mumbai, India IDFC FIRST Bank Full time

Role/ Job Title: Debt Management Strategy Manager

Function/ Department: Collections

Job Purpose:

Debt Management (DM) function has become increasingly analytics & data driven, with enhanced data capture and ability to implement analytics-led strategies on sophisticated Debt Management systems. The recent technological advancements, availability of new-age tools & the presence of Fintech support, has brought in the scope of further improving automation and controls in the Debt Management operations function. Also, the regulatory scrutiny and need for customer centricity requires Debt Management - Operations team to be supported with better Customer Behaviour, Account, Product and Market Insights.

Roles & Responsibilities:

Measure, Analyze & Improve - Driving Debt Management productivity & performance through KPIs measurement and insights to bring further efficiencies; Improvement opportunities driven through sound data analysis; Design, Propose & Drive Champion Challenger strategies; Drive Agency performance improvements and Debt Management Costs Optimization. Plan and Monitor- Planning and periodic forecast on allocations & capacity requirements and Track current strategy effectiveness and recommend improvements, wherever required. Ideate & Innovate – Evaluate different DM models like, direct to field; caller-runner models; systems/ strategies on repossessions, settlements, AHFS management & disposal; strategies on various legal recourse; skip tracing etc. and bring innovations. Leveraging Data - Drive customer-360 view; leverage information available from different customer touch-points; Usage of new tools like bureau inputs, number-curing, web-crawler, external data sources, skip tracing. Analytical inputs to drive higher resolution/dollar-collected at sustainable cost through, Risk segmentation using propensity to pay/probability to flow forward; Differentiated treatment – differentiated intensity of interventions, different field collections models, contact-ability resolution basis right time and place to visit; Inputs to drive charges collection in early buckets to modify customer behaviour; Drive development & adoption of models for right time to contact, tagging for skip tracing, optimum # of visits per customer type, efficacy of legal recourse product/ stage-wise; Models for right stage for settlement, settlement acceptance propensity, right waiver% and Analytical inputs to drive enhance recovery, recovery vintages, debt-sale solutions. Project management - Ensure appropriate project management on the initiatives undertaken. Compliance – Adhere to and foster compliance in day-to-day function. Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient DM operations. Support on DM processes & projects. Key Success Metrics: Development of effective strategy in tune with product/ policy, process and market changes. Ensure on-time updates & changes; Better MIS availability and preparedness for performance/ actionable insights. Work very closely with stakeholders creating positive VOC.

Educational Qualifications:

Graduation: BCA (Bachelor of Computer Applications) / BBA (Bachelor of Business Administration) / (Bachelor in Commerce) / (Bachelor in Technology) / . (Bachelor of Arts) / . (Bachelor in Engineering) / (Bachelor of Science).

Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / MCA (Master of Computer Application) / . (Master in Engineering) / (Master of Science) / (Master in Technology).

Experience: 2 to 5 years of relevant experience.

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