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REF40016N - Senior Associate - Desktop Support - Pune
4 days ago
We are seeking a skilled professional with a background in desktop support to join our team as an RPA Blue Prism Bot Infrastructure Support Specialist. In this role, you will leverage your expertise to ensure the smooth operation and maintenance of our RPA Blue Prism bots and associated infrastructure.
Responsibilities:- Monitor and maintain the health and performance of RPA Blue Prism bots and infrastructure.
- Utilize your desktop support background to respond to alerts and resolve issues related to bot failures or performance issues.
- Collaborate with RPA developers to deploy new bots and updates, ensuring compatibility and stability.
- Document configuration changes, troubleshooting steps and operational procedures.
- Leverage your desktop support skills to perform regular audits and maintenance tasks to ensure optimal bot performance and security.Requirements:
- Should have proficiency in Active Directory management, including user accounts, groups, and policies.
- Experience with network troubleshooting and support, including TCP/IP, DNS, DHCP, etc.
- Knowledge of Windows 10 and Windows 11 support, including deployment, configuration, and troubleshooting.
- Familiarity with desktop application support, including Microsoft Office 365 applications (Outlook, Word, Excel, etc.).
- Ability to manage and troubleshoot registry settings and Group Policy updates.
- Familiarity with ITIL practices or similar frameworks is a plus.
- Knowledge/Experience with Macro and Power BI is an added advantage.
Qualifications
Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent work experience).
Proven experience in desktop support or technical support roles, preferably in an enterprise environment.
Additional Information
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Pune, India WNS Global Services Full timeJob DescriptionWe are seeking a skilled professional with a background in desktop support to join our team as an RPA Blue Prism Bot Infrastructure Support Specialist. In this role, you will leverage your expertise to ensure the smooth operation and maintenance of our RPA Blue Prism bots and associated infrastructure.Responsibilities:- Monitor and maintain...
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