Telephone Operator
2 months ago
MainDuties:
Administration
- Liaisewith different departments for smooth and coordinatedwork.
- Should ensure that the team members areadhering to the Human Resourcepolicies.
CustomerService
- Provideeffective support to the team to enable them to provide effectiveand efficient services.
- Respond to customerqueries by resolving issues in a timely and efficient manner toensure customersatisfaction.
Financial
- Identifyoptimal cost effective use of the resources and educate the team onthe same.
- Cash of the hotel to be used only forhotel or guest purpose.
- Dropping of any cashcollection during the shift in the cash drop box and mentioning thesame in cash drop register
- Coordinating withFinance if any deviation from thesame.
Operational
- Keepthe Team Leader and Assistant Manager briefed at alltimes
- Ensure quality and appropriateness ofcustomer service provided.
- To maintain FrontOffice log book and shift reports.
- Respond toinquiries and resolve problems in an effectivemanner.
- Ensure all guests receive a swiftsmooth professional and friendly check in and checkout
- Ensure quality in all aspects of thejob.
- Maintain record of all banquet and anyother functions in the hotel.
- Liaise with otherdepartments for the resolution of daytoday administrative andoperational issues.
- Carry out other dutieswhich naturally fall within the reasonable expectations of thepost.
- Adhere to the Procedures &Standards Manual.
- Display a proactive approachin initiating and implementing initiatives to provide an improvedservice in all areas.
- Liaise with Housekeepingfor the Room Status.
- Handle additionalresponsibilities as and when delegated by the Management. Liaisewith other departments for the resolution of daytodayadministrative and operational issues.
- Carryout other duties which naturally fall within the reasonableexpectations of the post
- Thorough knowledgeabout the hotel and different Accor Hotel in India along with thecall centre number
- Maintain records for banquetevent happening in the conference or any other area of thehotel
- Handle additional responsibilities as andwhen delegated by the Management.
- Should besmiling and have a welcoming attitude while at reception on phoneor any other part of the hotel
- Responsible fordaily administration meeting and greeting visitors dealing withguests queries and complaints and bookingrooms.
- Maintain high standards of customerservices at the Reception desk so that customers expectations areconsistentlyexceeded.
Personnel
- Abilityto accept responsibility.
- Self confidencemotivation drive and tenacity.
- Ability toenhance organizational performance.
- Ability toclearly delegate tasks andresponsibilities.
- Ability to thinkstrategically inductively andcreatively.
- The propensity torecognize and acknowledge other peoplesideas.
OtherDuties
- Ensurecleanliness of all areas under the Front Office viz. Lobbycorridors main staircase and driveaway.
- Helping other department in case ofemergency.
Occupational Health& Safety
EmployeeResponsibility
All employees tosafeguard their health and safety and the health and safety ofothers in the workplace.
Replacementand Temporary Mission:
Be ready and responsiblefor any job which may be assigned by theManagement.
Qualifications :
- High schoolDiploma or equivalent.
- Excellent communicationskills both written and verbalrequired
- Excellent organizations skills andability to find solutions
- Able to cope with thepressures of a very busyenvironment
RemoteWork :
No
EmploymentType :
Fulltime
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