Guest Service Associate- Telephone Operator

6 months ago

Mumbai, India Novotel Mumbai International Airport Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Prime Function:

- Provide quick and friendly service to callers and direct calls to the appropriate departments.
- Ensure speedy and courteous answering of incoming telephone calls both internal and external following the standard phrases.
- To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the organization.
- To ensure all guest queries, enquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
- Any matter, which may affect the interests of the hotel,
should be brought to the attention of the Management.

Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective & efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

Financial Management
- Identify optimal, cost effective use of the resources.

Operational Management
- Ensure to bring any problems or complaints immediately and directly to the attention of the Front Office Manager whether or not it relates to the Front Office or any other department.
- While connecting to the desired extensions in the hotel, which are busy, use standard phrases and keep the caller informed of the busy status.
- Responsible for the wake up calls requested by the guest.
- To research and provide specific directory information to both internal and external inquiries, as required, in accordance with policies and procedures pertaining to the disclosure of directory information.
- If a guest does not answer the telephone call, the telephone operator should politely ask the caller if he wishes to leave a message.
- Be acutely aware of the procedure for handling fire alarms and other emergency situations.
- Adhere to the out-of -city and out
- of
- country policy, both for guests and employees.
- Ensure that long distance calls are recorded on the appropriate vouchers, and similarly local calls, and that the vouchers are delivered promptly to the Front Office Department.
- Ensure that personal presentation, telephone etiquette and guest services are as per the set guidelines.
- Ensure to maintain and update telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.

Hygiene /Personal safety / Environment:

- Esures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Applies the ISO 9001 quality certification requirements that impact his/her role
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

**Qualifications**:
bachelor's degree in Hospitality Studies.

0-2 years of experience in a similar role

  • Guest Service Associate

    6 months ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Telephone Operator

    3 months ago

    Vile Parle, Mumbai, Maharashtra, India Orchid Hotel Full time

    **The job description of a hotel telephone operator includes**1234: - Answering incoming calls and directing them to guest rooms through the telephone console or to hotel personnel or departments. - Taking and distributing messages for guests, providing information on guest services, and answering inquires about public hotel events. - Providing timely wake...

  • Guest Service Associate – Royal Service

    6 months ago

    Mumbai, India Accor Full time

    Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...

  • Guest Service Associate Royal Service Operator

    2 months ago

    Mumbai, India AccorHotel Full time

    We are seeking a dedicated Guest ServiceAssociate Royal Service (Operator) to join our prestigious RoyalService team at Fairmont Mumbai. As the first point of contact forour guests you will be responsible for providing personalized andefficient service through telephone communications ensuring thatevery guest interaction reflects the highest standards...

  • Guest Service Associate

    6 months ago

    Mumbai, India Mosahay Full time

    **Guest Service Associate** Are you passionate about movies and customer service? Do you want to join a dynamic and fun team at one of the leading cinema chains in India? If yes, then we have an exciting opportunity for you! INOX Cinema Hall is looking for Guest Service Associates to join our team at our MUMBAI(E) location. As a Guest Service Associate,...

  • Director - Guest Service

    7 months ago

    Mumbai, India Accor Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Receptionist Telephone Operator

    3 months ago

    Mumbai, Maharashtra, India Corporate Chemistry Full time

    Location: Cuffe Parade, Mumbai Qualification-Any Graduate Role: Receptionist cum Telephone Operator - Front Desk Officer cum Telephone Operator, you will be the first point of contact for the organisation. - Greet and welcome guests/visitors positively as soon as they arrive at the office Direct visitors to the appropriate person and office - Answer,...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Mumbai maker maxity **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to deliver...

  • Guest Service Associate- at Your Service

    6 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24019874 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Navi Mumbai, D-33, Turbhe Midc Rd, TTC Industrial Area, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all...

  • Guest Services Associate-front Office

    6 months ago

    Mumbai, India Marriott International, Inc Full time

    **Job Number** 23211577 **Job Category** Rooms & Guest Services Operations **Location** The Westin Mumbai Powai Lake, #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Font Office/Telephone Operator

    8 months ago

    Mumbai, India Deluxe Veneers Full time

    Responsibilities:Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail.To print residents’ welcome letters.To perform telephone line linkage for Grand Hotel Suites.To be familiar with Meridien voice mail terminal.To be familiar with PABX’s WISE terminal.To be familiar with Telephone Operator function in...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Pvr Limited, Maker's Maxity Mall, Jio World drive, 2nd floor, opp. MMRDA office, Behind family court, Bandra Kurla complex, Bandra East, Mumbai - 400051 **Salary: INR 17,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India MoSahaya Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: - Freshers with Hotel Management Background - 20,000 INR per month Or 7205153122 Location 1: - Jio World center, Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, MH 400055 Location 2: - Pvr Limited, Maker's Maxity Mall, Jio World...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...

  • Guest Service Associate @ IT

    5 months ago

    Mumbai, India Accor Full time

    Job Description Job Description Department: Guest Service Designation: Guest ServiceAssociate Reports To: Assistant Manager Guest Service Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any...

  • Guest Service Executive

    6 months ago

    Mumbai, Maharashtra, India The Machan Resorts LLP Full time

    Job Description: Accommodates guests of hotel by greeting, performing guest relations, check-in & check-out, answering the telephone, cashiering, operating necessary front office equipment & etc to ensure high-quality guest relation. Responsibilities and Duties: Greets, registers, and assigns rooms to guests. Issues room key to guest. Responsible for...

  • Guest Services Associate

    6 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24039978 **Job Category** Rooms & Guest Services Operations **Location** The Westin Mumbai Powai Lake, #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Service Associate- Front Office

    6 months ago

    Mumbai, India Marriott International, Inc Full time

    **Job Number** 23209073 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and...

  • Guest Services Associate

    6 months ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24101026 **Job Category** Rooms & Guest Services Operations **Location** The Westin Mumbai Powai Lake, #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...