Director - Operations - Express Logistics - SCO

Found in: Talent IN C2 - 2 weeks ago

Mumbai, India DP World Australia Full time

FILING INFORMATION


Position Director - Operations
Department Express Business, Operations
Location Mumbai (Andheri)
Band 5 Reports to VP – Express, SCO


ROLES & RESPONSIBILITIES


Key responsibilities

• Ownership of the P&L and performance of the business unit
• Must have in-depth understanding & knowledge of the express industry landscape and clearly understand our competitors across major focus regions.
• Preparation of Annual & Strategic Business Plan that improves efficiency and long- term profitability of the business budget.
• Drive value creation, operation effectiveness and improved customer experience.
• Steer improvement initiatives with focus on streamlining & leading operations with proactive planning, introducing new concepts, drive change, etc. Successful in streamlining of line haul, feeder route to maximize profit and operation delivery efficiency.
• Provide operational leadership and management, ensuring accurate operational controls, measurement and reporting systems to support safe, effective, and reliable operations
• Rapid and aggressive expansion of Franchise, Customer Convenience Centre for strengthening last mile delivery and rapid growth of Business across the country.
• Strong understanding of commercials, negotiations, and costing.
• Adhere to laid down policies governing Credit control and credit offerings to customers. the organizations policies for ensuring no bad debts account /unpaid dues.
• Own & manage key relations in the trade conferences, media, and Government.
• Ensure DP World norms are being followed in every aspect and department of the business unit.
• Provide accurate, timely qualitative feedback on regular set report mechanisms existing in the organization – Monthly Business Reports (commercial feedback) and projections to CEO.
• Be aligned and adherent to the Company Media and Brand - Communications policy.
 

QUALIFICATIONS & COMPETENCIES


 • MBA, with or without engineering background, with deep understanding of the Express Distribution
• Minimum of 15 years of experience in developing express distribution network infrastructure
• Leadership role and strategic planner with proficiency in marketing Express products, conducting market research, launching new products, accelerating growth and achieving business targets
• Deft in and managing the operations of a pan-India express business with key focus on bottom line profitability.
• Exceptional communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
• Excellent leadership capability with the ability to ensure commercial targets and budgets are achieved by the sales team.
• Good interpersonal skills, excellent team building capabilities, planning, co-ordination, and decision-making skills
• Demonstration of strong planning skills essential and good project management skills
• Good interpersonal skills and ability to effectively work with/coach senior leadership.
• Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
• Ability to work across the business to implement and execute change.
• Ability to impact organization results through influence across organizational boundaries.
• Strong networker, influencer, and team player.

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