Application Admin

2 weeks ago


Mumbai, India NEC Software Solutions (India) Full time
Job Description

Role: Application Admin

Experience: 1-3years

Location: Mumbai

Job Summary:

  1. Have overall ownership of configuration, maintenance, and L1 troubleshooting of applications.
  2. Working as part of a busy support team, taking calls from customers and resolving incidents.
  3. Related tasks will include user administration and support of bespoke applications, Procurement systems and liaising with suppliers
  4. Manage workload of incoming incidents/service requests from system queues in ticket-logging tool.
  5. Adhering to incident and problem management, escalation, and resolution procedures ensuring all support calls are dealt with within SLA timescales. Ensuring compliance with all procedures.
  6. Assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels.
  7. Provide a high level of customer service by understanding their situation and providing clear communication to involved stakeholder(s).
  8. Perform routine activities as part of prescribed application management processes.
  9. Be able to take ownership of issues (incidents/service requests) and drive them to closure.
  10. Be able to work with vendors of 3rd-party applications and maintain an effective communication channel for the joint resolution of issues logged by users

Skiils:

  • 1 – 3 years of Application/IT Services Support exposure
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
  • Understands the workflow and process requirements of application systems

Demonstrable experience in supporting business-critical application(s)

  • MS Technologies
  • Experience using ticket-logging tool
  • Procurement workflow

Power-BI, Excel  and SQL


Qualifications

Graduate - Any



Additional Information

Good Communication Skills required.


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