CS&OTC Associate
4 weeks ago
About the Role
As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products. You will play a crucial role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements.Responsibilities:
Maintain a high level of customer experience Utilize CRM and Sales Force applications effectively Conduct regular quality audits for individual and team deliverables Take ownership of assignments and collaborate with Sales and Account Management in the renewals process Work with internal stakeholders to process renewals, cancellations, trials, and other requests efficiently Ensure timely and quality processing of all assigned activities Professionally handle customer queries via phone and email Adhere to business/process requirements as per SOP/Training Module Conduct Root Cause Analysis for escalations and implement appropriate CAPAsRequirements:
2 to 5 years of experience (preferably in Operations) Willingness to work in shifts Strong customer service experience Excellent problem-solving skills Ability to adapt to a fast-paced administrative environment Proficiency in Microsoft Office, especially Excel Fluent in English (verbal and written) Strong communication and collaboration skills Ability to work effectively in a team and matrix organizationBenefits:
Remote and hybrid working options Flexible working hours Comprehensive health insurance policies Long-service awards Supportive and inclusive work environment Opportunities for career growth and developmentJoin Us: At Elsevier, we are dedicated to your success and well-being. Join our diverse and collaborative team where you can make a difference and grow in your career. Apply now and be a part of our innovative and fun work environment
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