Cs OTC Associate

3 weeks ago

Chennai, India Elsevier Full time

ORF Associate

Do you like to work as an integral part of the Customer Service Order to Cash department?

Would you like to provide outstanding customer experience to our internal and external customers?

About Team

Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience.

About the role

You will take ownership for orders from internal customers for a range of our products including publications, journals and books. You will oversee the ordering processes to ensure successful and on-time delivery. You will have the opportunity to learn, develop and create complex reports for sharing insights and knowledge.

**Responsibilities**:

- Always maintain Customer experience
- Adhering to Business/Process requirements as per SOP/Training Module.
- Develop in-depth knowledge of their process/business.
- Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs
- Understand and have end to end process knowledge for the process.
- Ensure Quality Audited whenever required for the team.
- Be the key resource and support for the Account Manager in the sales process.

**Requirements**:

- Have good experience in a customer service or customer-facing role.
- Be a great problem solver, resolving problems using existing solutions.
- Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment.
- Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems.
- Be fluent in English, verbal and written and have excellent all-round communication skills.
- Able to work as a team player and to effectively collaborate within a matrix organization.
- Night Shift (Rotational)

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
- Working remotely from home and at our office in a hybrid working style
- Working flexible hours - flexing the times you work in the day

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Group Health Insurance Policy (covering self and family)
- Group Life insurance/accident policy
- Generous long-service awards
- New Baby gift
- Subsidised food provided (applies to India
- Chennai)
- Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
- Free Transport provided to and from the office (applies to India-Chennai)

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

PURPOSEFUL WORK

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

GROWING EVERY DAY

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

COLLEAGUES WHO CARE

You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.

Join us
- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a

  • Cs & OTC Associate -0523-ch-076

    1 week ago

    Chennai, India RELX Full time

    Reed Elsevier is a world leading provider of professional information solutions, operating in 3 core markets: Science & Medical, Legal, and Business-to-Business. Reed Elsevier is active in Europe, Latin America, the USA and Asia Pacific, which it considers its most important growth market. Elsevier is a division of Reed Elsevier and a world leading provider...

  • Cs & OTC Associate [0912-ch-163]

    6 days ago

    Chennai, India RELX Full time

    CS & OTC Associa Do you like to work as an integral part of the Customer Service Order to Cash department? Would you like to provide outstanding customer experience to our internal and external customers? About Team Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We...

  • Cs OTC Associate

    7 days ago

    Chennai, Tamil Nadu, India Elsevier Full time

    ORF AssociateDo you like to work as an integral part of the Customer Service Order to Cash department?Would you like to provide outstanding customer experience to our internal and external customers?About TeamOur Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work...

  • Cs & OTC Associate 0912-ch-163

    7 days ago

    Chennai, Tamil Nadu, India RELX Full time

    CS & OTC AssociaDo you like to work as an integral part of the Customer Service Order to Cash department?Would you like to provide outstanding customer experience to our internal and external customers?About TeamOur Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work...

  • Associate

    2 weeks ago

    Chennai, India BNP Paribas Full time

    ASSOCIATE (JOB NUMBER: MFS000543) **Job Description - APAC** **_Note to Hiring Manager:_*** **Job Title**: **Associate** **Date**: 04/17/2023 **Department**: MFS- Principal Lending **Location**: Chennai, CP2 **Business Line / Function**: - SETTLEMENTS_ **Reports to**: - (Direct)_ ASSISTANT MANAGER **Grade**: (if applicable) Associate -...

  • Cs & OTC Associate - 1112-ch-202

    2 weeks ago

    Chennai, India Elsevier Full time

    To work as an integral part of the Customer Service Order to Cash department by providing outstanding customer experience to our internal and external customers. About Team Our Customer Success team strives to deliver high-quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post-sales process...

  • Cs & OTC Associate - 1112-ch-202

    7 days ago

    Chennai, Tamil Nadu, India Elsevier Full time

    To work as an integral part of the Customer Service Order to Cash department by providing outstanding customer experience to our internal and external customers.About TeamOur Customer Success team strives to deliver high-quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post-sales process with...

  • Associate

    7 days ago

    Chennai, Tamil Nadu, India BNP Paribas Full time

    ASSOCIATE (JOB NUMBER:MFS000528)Job Description - APAC_Note to Hiring Manager:_Job Title:AssociateDate:03/24/2023Department:MFS-OTCLocation:Chennai, CP2Business Line / Function:FTCA, DERIVATIVES REPORTING RECONCILIATION (D2R)Reports to:- (Direct)_ASSISTANT MANAGERGrade:(if applicable)Associate- (Functional)_Number of Direct Reports:NADirectorship /...

  • Associate Level 1

    3 weeks ago

    Chennai, India BNP Paribas Full time

    ASSOCIATE LEVEL 1 (JOB NUMBER: MO 001595) **Job Description - UK** **Job Title**: **Associate/Associate Level 1** **Date**: 19th May 2021 **Department**: MO - Derivatives UK **Location**: Chennai **Business Line / Function**: AFS **Reports to**: - (Direct)_ Assistant Manager **Grade**: (if applicable) - (Functional)_ Assistant Manager **Number of...

  • Associate - CS

    2 months ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    App Security SpecialistQualification:BE graduate MCA graduate.Responsibility:Requirements Gathering: 'Understand functional and non functional application security requirements. Raise queries and seek clarification.Design & Analysis: 'Develop proof of concept. Understand dependency between applications/components vs design specification and raise...

  • Associate - CS

    3 weeks ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    App Security SpecialistQualification:BE graduate MCA graduate.Responsibility:Requirements Gathering: 'Understand functional and non functional application security requirements. Raise queries and seek clarification.Design & Analysis: 'Develop proof of concept. Understand dependency between applications/components vs design specification and raise...

  • Associate Level 1

    4 weeks ago

    Chennai, India BNP Paribas Full time

    Job Title: Associate Level 1 Date: Department: MO - Derivatives UK **Location**: Chennai Business Line / Function: AFS Reports to: (Direct) Assistant Manager Grade: (if applicable) (Functional) Assistant Manager Number of Direct Reports: NA Directorship / Registration: **POSITION PURPOSE**: Provide a brief description of the overall purpose of the...

  • Patent Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Aatish Management Consultants (OPC) Pvt Ltd Full time

    **PATENT ASSOCIATE Chennai **Are you a technology geek who has a flair for the English language and is craving to enter the mesmerising world of Intellectual Property? EDUCATIONAL QUALIFICATION: BE / B.Tech (ECE/EEE/MEC/CS/EIE/BME) or Masters in Electronics/Physics/Computer Science. EXPERIENCE: Fresher SALARY: Rs. 15,000 to Rs. 20,000 per month [depending...

  • Financial Accounting Associate

    2 weeks ago

    Chennai, India WELLS FARGO BANK Full time

    **About this role**: Wells Fargo is seeking a Financial Accounting Associate... **In this role, you will**: - Perform complex activities associated with maintaining ledger accounts, developing financial statements and regulatory reports - Gather and review financial data for financial and regulatory reports - Review data from the general ledger, unit...

  • Financial Accounting Associate

    3 weeks ago

    Chennai, India WELLS FARGO BANK Full time

    **About this role**: Wells Fargo is seeking a Financial Accounting Associate... **In this role, you will**: - Perform complex activities associated with maintaining ledger accounts, developing financial statements and regulatory reports - Gather and review financial data for financial and regulatory reports - Review data from the general ledger, unit...

  • Senior Analyst, AR

    4 weeks ago

    chennai, India Maersk Full time

    Job Description RESPONSIBILITIES: Reviews and modify statements of account and ensure appropriate attention to details within SLA and client requirements. ·Evaluates business reports, identify invoices outstanding and generate calls lists for collectors on a daily basis Reviews of on-account payments and advise OTC team of where payments...

  • Senior Analyst, AR

    4 weeks ago

    Chennai, India Maersk Full time

    Job Description RESPONSIBILITIES: Reviews and modify statements of account and ensure appropriate attention to details within SLA and client requirements. ·Evaluates business reports, identify invoices outstanding and generate calls lists for collectors on a daily basis Reviews of on-account payments and advise OTC team of where payments should...

  • Associate

    7 days ago

    Chennai, Tamil Nadu, India BNP Paribas Full time

    ASSOCIATE (JOB NUMBER:MFS000543)Job Description - APAC_Note to Hiring Manager:_Job Title:AssociateDate:04/17/2023Department:MFS- Principal LendingLocation:Chennai, CP2Business Line / Function: SETTLEMENTS_Reports to:- (Direct)_ASSISTANT MANAGERGrade:(if applicable)Associate- (Functional)_Number of Direct Reports:NADirectorship / Registration:Position...

  • Associate - Cs

    3 weeks ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    **App Security Specialist** **Qualification**: BE graduate - MCA graduate. **Responsibility**: **Requirements Gathering**: - Raise queries and seek clarification. **Design & Analysis**: - 'Develop proof of concept. **Coding**: - Install and configure Identity and access management product (admin and client components). - Install data repository...

  • Risk Analytics Associate

    6 days ago

    Chennai, India Wells Fargo Full time

    **About the Role** This role requires a developed understanding of Current processes and expertise in data analysis, reviewing database objects and building proof of concepts for new reports using advanced SQL. This knowledge is required to lead the activities of executing on the Risk and Controls model, collaborate within and across teams. This role will...