Pensions Administrator
4 weeks ago
Management Level
IEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
EQ is seeking a Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have a minimum of 1 years’ experience in the pensions industry, ideally in the area of Bulk Purchase Annuities and/or Defined Benefit Pension Scheme Administration.
Business Function
EQ Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams, including our newly created Bulk Purchase Annuity teams, are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement.
Our function is responsible for:
Delivering on the daily service promiseContinually improving our service performance to grow advocacyHelping EQP successfully achieve its goalsSupporting EQP with shaping bids to renew existing contracts or winning new workManaging our supplier relationshipsOperating within our budget envelopeManage the risks within our business in line with agreed appetiteAdhering to Divisional and Group policiesBecoming better at everything we do every dayCore Duties/Responsibilities
The successful candidate will be responsible for the following:
Provide, both buy in and buy out, administration services to customers, working to agreed targetsPutting the member experience at the heart of everything member transaction we lead uponInterpreting and applying Trustee membership movements to the insured population during buy in administrationTo complete / check casework and provide feedbackResolving customer enquiries (oral and written)Collating and escalating Trustee and client enquiries (oral and written)Drafting of non-standard correspondence in response to customer and client enquiriesCollating and analysing data and produces routine reportsPerforming and issuing pension calculations including manual calculationsChecking and reviewing Trustee’s pension calculation during buy in administrationCarrying out projects and ad-hoc activities, as determined by your Team LeaderThe successful candidate will demonstrate the following experience skills and behavioursBuild and maintain relationships with internal stakeholders, Trustee administrators and client stakeholdersSkills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
Excellent attention to detail and capable of following defined processes and proceduresStrong communication skillsStrong desire to deliver exceptional customer serviceThe ability to develop positive and productive working relationshipsComputer literate with a willingness to learn a variety of systems • Strong numeracy and literacy skillsPrevious experience of Defined Benefits Pensions is preferredKnowledge of Bulk Purchase Annuities is desirableProven track record of quality, timely deliveryWhat We Offer
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off – 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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