Senior Human Resources Manager

Company Description Grace Wellness Clinic in Kolkata is dedicated to providing compassionate, person-centered care that helps individuals nurture genuine self-love and well-being. The clinic focuses on creating a safe, respectful environment where clients feel heard, supported, and empowered in their wellness journeys. Team members collaborate across disciplines to deliver thoughtful, holistic services tailored to each individual’s needs. Working at Grace Wellness means joining a mission-driven organization that values empathy, professional integrity, and continuous improvement in client care. Role Purpose To build, manage, and retain a high-performing clinic team by owning recruitment, onboarding, employee relations, performance support, attendance, documentation, and staff coordination. The HR executive ensures smooth people operations, strong discipline, and a professional workplace culture that supports patient experience and business growth.

Key Responsibilities
1. Recruitment & Workforce Planning
- Handle end-to-end hiring for clinical and non-clinical roles: doctors, therapists, nurses, counselors, receptionists, sales staff, support staff, and coordinators.
- Work with management to forecast manpower needs and plan hiring timelines.
- Source candidates via job portals, social media, references, WhatsApp groups, and local networks.
- Screen resumes, conduct initial interviews, coordinate final interviews, and manage offer discussions.
- Build and maintain a strong candidate pipeline for current and future vacancies. 2. Onboarding & Induction
- Manage joining formalities, documentation, and employee file creation.
- Conduct structured onboarding: clinic tour, role briefing, SOP introduction, team introduction, and basic training coordination.
- Ensure new hires receive ID, access, uniform, and required tools on Day 1.
- Conduct onboarding check-ins in the first 30–60 days to improve retention. 3. Employee Records, Attendance & Compliance
- Maintain accurate employee files, attendance, leave records, and HR trackers.
- Ensure proper documentation for compliance and internal audits.
- Coordinate payroll inputs, incentive records, and F&F settlements with finance/operations.
- Enforce HR policies, SOPs, and workplace rules consistently. 4. Performance, Discipline & Employee Relations
- Support managers in tracking performance, KRAs/KPIs, and workplace conduct.
- Handle grievances, conflicts, counseling, warning letters, PIPs, and disciplinary matters professionally.
- Conduct exit interviews and analyze attrition trends to reduce turnover.
- Promote a culture of trust, accountability, and respect across the team. 5. Training, Engagement & Retention
- Identify training needs and coordinate skill development sessions for staff.
- Support engagement activities: recognition, milestones, team meetings, and morale-building initiatives.
- Work with management on retention strategies, incentives, and career-path discussions. 6. HR Reporting & Coordination
- Prepare monthly HR reports: hiring status, attrition, attendance summary, open positions, and recruitment pipeline.
- Act as the main HR point of contact for staff and managers.
- Collaborate with operations, sales, and clinical heads for smooth workforce planning. Required Skills & Qualities
- Strong recruitment and screening skills with good judgment of attitude and fit.
- Excellent communication, coordination, and follow-up ability.
- Confident handling of staff issues, discipline, and sensitive matters.
- Organized, detail-oriented, and able to maintain accurate records.
- Comfortable with Excel, WhatsApp, email, and basic HR systems.
- Professional, mature, and able to work in a fast-paced clinic environment. Preferred Experience
- 2–6 years of HR & recruitment/administration experience.
- Experience in clinic, hospital, salon, wellness, dermatology, or service industry is a strong plus.
- Graduate in any stream; HR background preferred.