Application Support Engineer
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skills:
IBM Tivoli Netcool Good to have
skills:
NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and implementing effective solutions to maintain system stability and performance. The position demands continuous collaboration with different teams to ensure seamless operation and timely resolution of challenges that impact critical business functions. Roles &
Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues efficiently.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system reliability. Professional & Technical
Skills:
• Must To Have
Skills:
Proficiency in IBM Tivoli Netcool.
• Strong troubleshooting skills to diagnose and resolve complex system issues.
• Experience in monitoring and managing enterprise-level IT infrastructure.
• Ability to analyze system logs and performance metrics to identify anomalies.
• Familiarity with incident management and escalation procedures.
• Effective communication skills to collaborate with cross-functional teams and stakeholders. Additional Information:
• The candidate should have minimum 5 years of experience in IBM Tivoli Netcool.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
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