Sales Service Representative

Company Description Expert Vision Labs Pvt. Ltd. is a Mumbai-based pioneer in Image Analysis Technology in India, with over 20 years of experience developing cost-effective, software-driven solutions for research and industrial customers. The company serves sectors such as pharmaceuticals, agriculture, veterinary science, metallurgy, and fertility across India and global markets. Its product portfolio includes particle size and shape analysis systems, colony documentation systems, and computer-assisted semen analysis solutions compliant with 21 CFR Part 11 and WHO guidelines. Expert Vision Labs also offers advanced image analysis systems for metallurgical, metallographic, and agricultural applications, as well as microscopic and macroscopic image analysis platforms designed for regulatory-compliant workflows. Candidates joining the organization will work with specialized, high-impact technologies that support scientific and industrial innovation. Role Description The Sales Service Representative role is a full-time, hybrid position based in the Mumbai Metropolitan Region, with a combination of on-site client visits and some work-from-home flexibility. In this role, the individual will manage the complete sales cycle for image analysis solutions, including lead generation, product demonstrations, proposal preparation, and closing sales with research and industrial customers. Day-to-day responsibilities include responding to customer inquiries, coordinating pre
- and post-sales technical support with internal teams, and ensuring timely installation, training, and after-sales service. The role involves maintaining accurate records of customer interactions in CRM systems, preparing reports and forecasts, and supporting marketing activities such as events, seminars, and product presentations. The Sales Service Representative will build long-term relationships with clients, gather feedback to improve offerings, and represent Expert Vision Labs in a professional, ethical manner. Qualifications
• Candidates should possess strong customer relationship and communication skills, including client-facing interaction, negotiation, and professional presentation capabilities.
• Candidates should possess sales and business development skills, such as lead generation, opportunity qualification, pipeline management, and closing techniques.
• Candidates should possess basic technical understanding of scientific or industrial equipment and software, with the ability to learn product features related to image analysis systems.
• Candidates should possess organizational and documentation skills, including accurate record-keeping, reporting, and use of CRM or sales tracking tools.
• Candidates should possess problem-solving and service-oriented skills to address customer issues, coordinate with technical teams, and ensure high client satisfaction.
• A bachelor’s degree in science, engineering, business, or a related field is preferred; prior experience in B2B sales, scientific equipment, or software solutions is an advantage.
• Ability to travel within the Mumbai Metropolitan Region for client visits and to work effectively in a hybrid (office and home) environment.
• Comfort with basic digital tools, including email, office productivity software, online meeting platforms,