Technical Lead, Site Reliability Engineering

Role Profile We are looking for a seasoned SRE professional to serve as Technical Lead - Site Reliability Engineering (SRE) for the Digital Identity and Fraud (DI&F) product suite within the Risk Intelligence business. This role is based in Bangalore, India, and will be responsible for driving deep technical execution across reliability engineering, automation, observability, and cloud-native operations. The successful candidate will be a subject matter expert in SRE practices, cloud infrastructure, and platform reliability, with a strong focus on engineering excellence and operational rigor. This role will work closely with engineering, product, and platform teams to ensure DI&F services are resilient, scalable, and secure. Key Responsibilities Technical Leadership & Execution Implement reliability solutions across DI&F platforms including EPIC, WorldView, and onboarding services. Define and enforce SRE standards including SLOs, SLIs, error budgets, and reliability scorecards. Lead technical deep-dives during major incidents and post-incident reviews; drive root cause analysis and remediation. Build and maintain automation for incident response, infrastructure provisioning, compliance, and release validation. Develop and optimize CI/CD pipelines with integrated security, quality gates, and deployment automation. Implement observability frameworks using tools like Datadog, OpenTelemetry, and BigPanda. Drive adoption of infrastructure-as-code using Terraform and GitHub Actions. Collaborate with platform teams to evolve cloud architecture on Azure and AWS. Integrate and manage API Gateway (Kong) and data platform (Snowflake) components within reliability workflows. Operational Excellence Apply ITIL practices across incident, problem, change, and service request management. Use ServiceNow for ITSM workflows, automation, and reporting. Ensure DR readiness, runbook completeness, and operational resilience. Monitor and improve system performance, availability, and cost efficiency. Maintain high standards of security, compliance, and audit readiness. Collaboration & Mentorship Partner with engineering leads, product managers, and platform architects to embed reliability into product delivery. Mentor junior SREs and engineers on technical best practices, tooling, and incident handling. Contribute to technical knowledge sharing and documentation. Support global SRE initiatives and cross-regional collaboration. Person Specification Bachelor's degree in Computer Science, Engineering, or a related technical field or equivalent practical experience. Required Skills and Experience 8+ years in SRE, DevOps, or cloud infrastructure roles, with deep technical expertise. Strong experience with Azure and AWS cloud services. Proficiency in:Kubernetes, Docker, Terraform, GitHub Actions, Jenkins Datadog, OpenTelemetry, BigPanda Kong API Gateway, Snowflake, Azure SQL, Cosmos DB Strong understanding of SRE principles and operational metrics. Experience with ServiceNow and ITIL-aligned service management. Excellent troubleshooting, debugging, and performance optimization skills. Strong scripting and automation skills (e.g., Python, Bash). Ability to lead technical discussions and influence architecture decisions. Personal Attributes Technically curious and detail-oriented. Demonstrates composure and a methodical approach during high-pressure incidents. Strong communicator and collaborator. Passionate about automation, reliability, and continuous improvement. Committed to mentoring and growing technical talent. Benefits LSEG offers a competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and build an exciting career. LSEG values respect, integrity, excellence, and innovation and encourages our employees to embody those values every day About the London Stock Exchange Group LSEG's vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment. LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products). As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world-regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26). Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.