Lead Quality Specialist

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26). Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, handle risk and build jobs by partnering with customers at every point in the trade lifecycle: from advising their pre-trade decisions and completing trades to raising capital, clearing and optimisation. Quality specialist ensures products, services, or processes meet established quality standards and regulatory requirements, playing a vital role in maintaining customer satisfaction and the company's reputation. Their responsibilities include monitoring, inspecting, testing, and improving quality control measures, as well as developing and implementing quality assurance policies and procedures. They collaborate with various teams, develop quality plans, and contribute to continuous improvement initiatives. Key Roles and Responsibilities: Developing and Implementing Quality Standards: This involves creating and maintaining quality control procedures, standard operating procedures (SOPs), and checklists. Monitoring and Auditing: Quality specialists conduct regular inspections, audits, and tests to ensure compliance with quality standards and identify areas for improvement. QOR Review Review QOR from leads and document findings to verify QOR effectiveness. Identifying and Addressing Quality Issues: They analyse data, document defects, and collaborate with other teams to resolve quality problems and implement corrective actions. Analyse Incidents to understand Quality issues related to Knowledge of the team and work with leads to have a plan for driving knowledge Partner with L2 support to build knowledge articles for the team, integrate with QAS Analyse cases to improve quality issues and drive improvement along with the leads Build Quality Controls within Center Of Excellence, Sales Order Management Collaborate with Front Line Specialists and engage leads to drive improvements in NPS Maintaining Quality Records and Reporting: This includes keeping accurate records of testing and inspection results, creating audit reports, and providing quality reports to management. Training and Support: Quality specialists may train staff on quality control practices, procedures, and standards. Continuous Improvement: They participate in continuous improvement initiatives, suggesting and implementing changes to enhance quality and efficiency. Support Thematic Analysis for technology to drive Incident Reduction Represent Problem Management forums and suggest improvements in day to day processes to avoid recurrence on any Service Related issues. Tackle issues by improving workflow and automating existing processes where possible. Leads all testing, migration and upgrades impacting Production by ensuring the change plan is signed off and adhered to by the analyst. Conduct effective succession planning and development plans to ensure knowledge transfer is in place. Ensuring Compliance: Quality specialists ensure that products, services, or processes adhere to relevant industry standards and regulations. Technical Documentation: Would be involved in creating and maintaining process documents related to quality assurance for COE / SOM Root Cause Analysis: Would Lead or participate in root cause analysis investigations to identify the underlying causes of quality issues. Required Skills: Good knowledge on Sales Order Management. Knowledge of Refinitiv products. Candidate should be open to work in shifts. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new insights and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.