Technical Support Analyst-Release Management
6 days ago
Skills and Competencies 2 - 4 years of experience in the IT industry, with prior experience in Release Management being a strong advantage. Working knowledge of IT Service Management (ITSM) platforms such as ServiceNow. Good understanding of Project Management methodologies. Ability to coordinate cross-function and cross-department work to accomplish shared objectives. Excellent communication and relationship building skills. Good attention to detail, combined with strong organizational and analytical capabilities. Excellent written and verbal communication skills, including the ability to effectively convey technical concepts to non-technical stakeholders. Education Bachelor's degree in computer science, information systems, or a technical field is preferred. Certifications such as ITIL v3/v4 Foundation are beneficial. Responsibilities Moody's is seeking an IT Infrastructure Release Manager to join the Service Management team within the Technology Services Group (TSG). This junior role provides opportunities for growth and development, enabling you to make a meaningful impact on vital projects and activities that ensure seamless business operations. Working under the guidance of the broader Infrastructure Release Management team, you will assist in executing Release Management processes in alignment with ITIL best practices. The Infrastructure Release Manager is responsible for coordinating and facilitating the release process, ensuring smooth execution while minimizing risks and maximizing efficiency. Oversee impact assessments, stakeholder communications, release and deployment logistics, global communication, risk management, and overall orchestration of critical infrastructure activities. Serve as a liaison between broader technical teams and stakeholders, sharing plans, timelines, requirements, and updates for weekly release activities. Coordinate walkthroughs for release schedules, resources, dependencies, communication plans, and infrastructure updates. Conduct readiness reviews before deployment and follow-ups post-release. Identify risks that may impact releases, implement mitigation strategies, and ensure scope, schedule, and quality remain unaffected. Create and maintain crucial documentation, including procedures, notifications, SOPs, knowledgebase articles, and global communications. Track and analyze release metrics to identify trends, drive process enhancements, and identify automation opportunities. Support improvements to the CMDB to maintain data integrity. Collaborate with and support broader Service Management processes, including Change Management, Change Advisory Board (CAB) reviews, Incident Management, and Problem Management. Lead and oversee Go-Live activities for successful infrastructure deployments. Be available to coordinate and facilitate weekend release activities as needed. About the team The Infrastructure Release Management team manages the full lifecycle of infrastructure releases - from planning and scheduling to testing, deployment, and monitoring - ensuring timely and efficient delivery of maintenance, upgrades, and critical projects while protecting the stability and integrity of the production environment. As an integral part of the broader Service Management team, we drive risk mitigation, enhance service quality, reduce downtime, optimize costs, and improve operational efficiency. Joining our team means collaborating with global teams at Moody's, shaping impactful technology strategies, and contributing to innovative, transformative initiatives.
-
Technical Release Manager
1 week ago
bangalore, India 360 Technology Full timeJob Title: Technical Release Manager (Salesforce)Location: Chennai / Bangalore / Hyderabad (Onsite)Shift Timings: Between 6:00 AM – 10:00 PM IST (Rotational Shifts)Employment Type: Full-timePosition OverviewWe are seeking an experienced Technical Release Manager to oversee the deployment and release management processes of Salesforce applications. The...
-
Technical Release Manager
5 days ago
bangalore, India 360 Technology Full timeJob Title: Technical Release Manager (Salesforce) Location: Chennai / Bangalore / Hyderabad (Onsite) Shift Timings: Between 6:00 AM – 10:00 PM IST (Rotational Shifts) Employment Type: Full-time Position Overview We are seeking an experienced Technical Release Manager to oversee the deployment and release management processes of Salesforce applications. The...
-
Technical Support Analyst
1 day ago
bangalore, India Travel & Payments Full timeCompany DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
-
Technical Support Analyst
21 hours ago
bangalore, India Travel & Payments Full timeCompany Description Travel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined...
-
Senior Technical Analyst
5 days ago
Bangalore Bengaluru (Bangalore, IN, Computacenter Full timeSenior Technical Analyst - Release Management Senior Technical Analyst - Release Management Life on the team Are you passionate about ITIL Processes and ready to explore your capabilities? We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you...
-
Staff Technical Program Manager
7 days ago
Bangalore, Karnataka, India Warner Bros. Discovery Full timeWelcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators...
-
Salesforce Support Business Analyst
1 hour ago
Bangalore, India Movate Full timePosition: Permanent Role : Salesforce Support Business Analyst Experience: 6–8 years Location: Bangalore Work Mode: Hybrid Shift Time: 2pm – 11pm Role Overview We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
-
Salesforce Support Business Analyst
3 days ago
bangalore, India Movate Full timePosition: PermanentRole: Salesforce Support Business AnalystExperience: 6–8 yearsLocation: BangaloreWork Mode: HybridShift Time: 2pm – 11pmRole OverviewWe are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
-
Release Manager
4 weeks ago
Bangalore, Karnataka, India Eurofins Full timeCompany DescriptionAbout EurofinsEurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies in...
-
Release Manager
7 days ago
bangalore, India Epsilon Full timeAbout Business Unit: The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative problem solvers develops and builds products that position Epsilon as a differentiator, encouraging an open and balanced marketplace built on respect for...
