Project Manager
2 days ago
Company Description
ProntoSys is a global Digital Marketing Company with offices in Dubai, London, Australia, Mumbai, and Gurugram. We specialize in offering a wide range of services such as Search Engine Optimization (SEO), Social Media Management, Google Ads, Web Design & Development, E-Commerce, Content Creation, Email Marketing, and Analytics Reporting. With a team of dedicated digital experts, we provide tailored solutions to help businesses enhance their online presence and achieve measurable results. ProntoSys is committed to unlocking the potential of brands worldwide in the digital landscape.
Role Description
Project Management
- Manage customer projects from onboarding through completion and post-delivery support
- Define project scope, timelines, milestones, and deliverables in collaboration with customers
- Coordinate internal teams to ensure timely and high-quality project delivery
- Track progress, manage dependencies, and resolve issues that may impact timelines or outcomes
- Identify project risks and proactively implement mitigation strategies
- Manage change requests and ensure scope, schedule, and budget alignment
Customer Support & Client Engagement
- Act as the main point of contact for customers throughout the project lifecycle
- Provide ongoing support, guidance, and status updates to customers
- Understand customer needs and translate them into actionable project requirements
- Respond to customer inquiries, concerns, and escalations in a timely and professional manner
- Ensure a high level of customer satisfaction and long-term relationship success
Required Qualifications
- Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience)
- 1-2 years of experience in client support, customer success, or project management roles
- Proven experience managing client-facing projects and stakeholder relationships
- basic knowledge of digital marketing
Job Type: Full-time
Pay: ₹22, ₹25,000.00 per month
Work Location: In person
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