Tele Calling Executive

4 days ago

Vazhuthacaud Thiruvananthapuram Kerala, India Dakshina Learnings Full time ₹ 10,000 - ₹ 1,20,000 per year

UPSC Civil Service Telecaller - Job Description

Position: Telecaller – UPSC Civil Services Coaching

Location: Dakshina Learnings, Trivandrum (Office-based)

Employment Type: Full-time

Salary: Competitive (Based on experience & performance incentives)

Job Overview

Dakshina Learnings is looking for enthusiastic and result-driven telecallers to handle student inquiries, guide UPSC aspirants about our courses, and convert leads into enrollments. The role involves effective communication, persuasion skills, and a strong understanding of the UPSC examination process.

Responsibilities

Inbound & Outbound Calls:

  • Call prospective students and provide details about UPSC courses, faculty, batch schedules, and admission procedures.
  • Answer inquiries received through phone, email, and social media platforms

Lead Management & Conversion:

  • Follow up with potential leads and assist them in the enrollment process.
  • Maintain a database of inquiries and track follow-ups using CRM software.
  • Achieve monthly and quarterly admission targets.

Counseling & Guidance:

  • Explain the benefits of Dakshina Learnings' UPSC coaching programs.
  • Address concerns regarding study materials, faculty, and exam preparation strategies.
  • Provide career guidance related to UPSC and government jobs.

Student Engagement & Support:

  • Share information about scholarships, special batches, and mentorship programs.
  • Assist students in completing the admission process and payment formalities.
  • Provide reminders for important deadlines, tests, and webinars.

Reporting & Feedback:

  • Maintain daily call logs and provide reports on lead conversions.
  • Gather feedback from students and suggest improvements for marketing and admissions strategies.

Required Qualifications & Skills:

Education

  • Bachelor's degree in any discipline (preferred).
  • Certification in communication or sales will be an advantage.

Experience:

  • 1-3 years of experience in telecalling, sales, or academic counseling.
  • Previous experience in UPSC coaching or the education sector is preferred.

Communication & Soft Skills:

  • Strong verbal and written communication skills in Malayalam/English
  • Active listening and the ability to engage with students effectively.
  • Persuasive skills to convert leads into enrollments.

Technical & Organizational Skills:

  • Ability to handle multiple calls and follow-ups efficiently.
  • Strong organizational and time-management skills.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Experience:

  • Telecommunication: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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