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AGM - Outbound & Vi Mini Stores

2 weeks ago

Surat, Gujarat, India Vodafoneidea Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.



Role



Area Lead – Outbound and Vi Mini Stores



Job Level/ Designation



M2/ Asst. General Manager



Function / Department



Postpaid/Outbound & Vi Mini Stores (ViMS)



Reports to



Outbound & Vi Mini Stores Lead



Job Purpose



Build & scale up quality postpaid acquisitions agenda for the zone / geography by spearheading the ViMS and Outbound sales agenda. The purpose of the role is to drive the postpaid net add and revenue enhancement agenda through the ViMS and Outbound channel



Key Result Areas/Accountabilities




  2. Achieve acquisition net of churn as per DB for all segment – Consumer, Digital, Enterprise (SOHO/ SME), IOIP, large accounts etc.
  3. Handling a team of FLs to drive business agenda viz. Postpaid Acq. / Postpaid Revenue enhancement etc.
  4. Making sure the planned / budgeted count of ViMS is appointed and sustained in the given geography
  5. Appointment of  DSAs in key identified geographies
  6. Enhance and drive the postpaid productivity of ViMS and DSAs
  7. Monitor and ensure profitability of ViMS and DSAs
  8. Driving the postpaid agenda through the CSP / Outbound channel by supervising  recruitment , training and productivity
  9. Planning for activities to drive IOIP sales
  10. Driving business through the Neo channel by supervising adherence to norms like same day calling / O2A % etc. (for markets where Neo delivery is through ViMS and CSP Channel )
  11. Ensuring sustained postpaid acquisition lead over competition in the given geography


Core Competencies, Knowledge, Experience

  • 7+ years of experience in Channel Sales & Distribution in B2B & B2C environment
  • Experience in Franchisee / DSA / DST management
  • Operation excellence & team handling
  • Problem solving, strategic & analytical capabilities
  • Process improvement mind set


Years of Experience



7-10 years in Channel Management and Distribution in B2B and B2C environment.



Direct reports



6-9 Franchisee Leads based on allocated geography.



Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership