Site Reliability Engineer I

2 weeks ago

Noida, Uttar Pradesh, India Innovaccer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Role

We at Innovaccer are looking for a Site Reliability Engineer-I to build the most amazing product experience. Youll get to work with other engineers to build delightful feature experiences to understand and solve our customers pain points

A Day in the Life

  • Take ownership of SRE pillars: Deployment, Reliability, Scalability, Service Availability (SLA/SLO/SLI), Performance, and Cost.
  • Lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes.
  • Establish robust production promotion and change management processes with quality gates across Dev/QA teams.
  • Roll out a complete observability stack across systems to proactively detect and resolve outages or degradations.
  • Analyze production system metrics, optimize system utilization, and drive cost efficiency.
  • Manage autoscaling of the platform during peak usage scenarios.
  • Perform triage and RCA by leveraging observability toolchains across the platform architecture.
  • Reduce escalations to higher-level teams through proactive reliability improvements.
  • Participate in the 24x7 OnCall Production Support team.
  • Lead monthly operational reviews with executives covering KPIs such as uptime, RCA, CAP (Corrective Action Plan), PAP (Preventive Action Plan), and security/audit reports.
  • Operate and manage production and staging cloud platforms, ensuring uptime and SLA adherence.
  • Collaborate with Dev, QA, DevOps, and Customer Success teams to drive RCA and product improvements.
  • Implement security guidelines (e.g., DDoS protection, vulnerability management, patch management, security agents).
  • Manage least-privilege RBAC for production services and toolchains.
  • Build and execute Disaster Recovery plans and actively participate in Incident Response.
  • Work with a cool head under pressure and avoid shortcuts during production issues.
  • Collaborate effectively across teams with excellent verbal and written communication skills.
  • Build strong relationships and drive results without direct reporting lines.
  • Take ownership, be highly organized, self-motivated, and accountable for high-quality delivery.

What You Need

  • Experience : 13 years in production engineering, site reliability, or related roles.
  • Solid hands-on experience with at least one cloud provider (AWS, Azure, GCP) with automation focus (certifications preferred).
  • Strong expertise in Kubernetes and Linux.
  • Proficiency in scripting/programming (Python required).
  • Strong understanding of observability toolchains (Logs, Metrics, Tracing).
  • Knowledge of CI/CD pipelines and toolchains (Jenkins, ArgoCD, GitOps).
  • Familiarity with persistence stores (Postgres, MongoDB), data warehousing (Snowflake, Databricks), and messaging (Kafka).
  • Exposure to monitoring/observability tools such as ElasticSearch, Prometheus, Jaeger, NewRelic, etc.
  • Proven experience in production reliability, scalability, and performance systems.
  • Experience in 24x7 production environments with process focus.
  • Familiarity with ticketing and incident management systems.
  • Security-first mindset with knowledge of vulnerability management and compliance.
  • Advantageous: hands-on experience with Kafka, Postgres, and Snowflake.
  • Excellent judgment, analytical thinking, and problem-solving skills.
  • Ability to quickly identify and drive optimal solutions within constraints.

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