Site Reliability Engineer

About the Role

We at Innovaccer are looking for a Site Reliability Engineer-II to build the most amazing product experience. Youll get to work with other engineers to build delightful feature experiences to understand and solve our customers pain points

A Day in the Life

• Take ownership of SRE pillars: Deployment, Reliability, Scalability, Service Availability (SLA/SLO/SLI), Performance, and Cost.
• Lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes.
• Establish robust production promotion and change management processes with quality gates across Dev/QA teams.
• Roll out a complete observability stack across systems to proactively detect and resolve outages or degradations.
• Analyze production system metrics, optimize system utilization, and drive cost efficiency.
• Manage autoscaling of the platform during peak usage scenarios.
• Perform triage and RCA by leveraging observability toolchains across the platform architecture.
• Reduce escalations to higher-level teams through proactive reliability improvements.
• Participate in the 24x7 OnCall Production Support team.
• Lead monthly operational reviews with executives covering KPIs such as uptime, RCA, CAP (Corrective Action Plan), PAP (Preventive Action Plan), and security/audit reports.
• Operate and manage production and staging cloud platforms, ensuring uptime and SLA adherence.
• Collaborate with Dev, QA, DevOps, and Customer Success teams to drive RCA and product improvements.
• Implement security guidelines (e.g., DDoS protection, vulnerability management, patch management, security agents).
• Manage least-privilege RBAC for production services and toolchains.
• Build and execute Disaster Recovery plans and actively participate in Incident Response.
• Work with a cool head under pressure and avoid shortcuts during production issues.
• Collaborate effectively across teams with excellent verbal and written communication skills.
• Build strong relationships and drive results without direct reporting lines.
• Take ownership, be highly organized, self-motivated, and accountable for high-quality delivery.

What You Need

• Experience: 4-7 years in production engineering, site reliability, or related roles.
• Solid hands-on experience with at least one cloud provider (AWS, Azure, GCP) with automation focus (certifications preferred).
• Strong expertise in Kubernetes and Linux.
• Proficiency in scripting/programming (Python required).
• Observability is very critical for the scale of our systems and ability to find insights/behavior, detect problem/failures. Looking for leads to drive this charter spanning across logs, metrics, mesh, tracing etc.
• Knowledge of CI/CD pipelines and toolchains (Jenkins, ArgoCD, GitOps).
• Familiarity with persistence stores (Postgres, MongoDB), data warehousing (Snowflake, Databricks), and messaging (Kafka).
• Exposure to monitoring/observability tools such as ElasticSearch, Prometheus, Jaeger, NewRelic, etc.
• Proven experience in production reliability, scalability, and performance systems.
• Experience in 24x7 production environments with process focus.
• Familiarity with ticketing and incident management systems.
• Security-first mindset with knowledge of vulnerability management and compliance.
• Advantageous: hands-on experience with Kafka, Postgres, and Snowflake.
• Excellent judgment, analytical thinking, and problem-solving skills.
• Ability to quickly identify and drive optimal solutions within constraints.
• Lead least privilege based RBAC for various production services and tool chains.
• Able to perform with cool head under pressure situations without taking any shortcuts.
• Collaboration with solid verbal and oral communication skills are very critical to this role. Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships
• Ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
• Excellent judgment, analytical thinking, and problem-solving skills.
• Self-motivated individual that possesses excellent time management and organizational skills.
• Strong sense of personal responsibility and accountability for delivering high quality work.