Product Owner

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About Insights

Insights is SITA's advanced reporting and analytics platform, designed to gather and analyze data from airport infrastructure. It delivers actionable analytics and deep insights to our customers, empowering them to optimize operations and make data-driven decisions.

Role Purpose

As Product Owner for our data product-Insights, you will maximize the business value delivered by our Agile Scrum Teams. You will combine a strong technical and operational understanding of analytics products with a passion for solving real customer problems. Working closely with the Product Manager, you will help shape the product vision and strategy, ensuring Insights delivers advanced analytics capabilities that meet the evolving needs of airports and the wider air transport industry.

Key Responsibilities

• Deeply understand our customers' business problems and the outcomes they expect from Insights.
• Collaborate with the Product Manager to develop and refine the product vision and roadmap.
• Own and manage the Product Backlog, ensuring it is populated with well-defined features, user stories, and acceptance criteria that support delivery of the roadmap.
• Specify functional and non-functional requirements and set priorities for the Scrum Team.
• Work daily with the Scrum Team(s) to clarify requirements, define sprint goals, and ensure alignment on deliverables.
• Accept or reject completed work during sprints and at sprint reviews, ensuring only high-quality features are delivered.
• Demonstrate new features and releases to internal stakeholders and select customers, gathering feedback to inform future development.
• Lead the Design Partner Program, providing early access to new features and collecting insights from key customers.
• Support the end-to-end delivery of the product, including tasks required for operational readiness and customer adoption.
• Review and approve Statements of Work (SOWs) with regional teams before presentation to customers.
• Stay co-located with your Scrum Team(s) to foster collaboration and rapid decision-making.
• Define release time-boxes and Minimum Viable Product (MVP) criteria for each release.

Experience & Qualifications

• 3-5 years' of experience working as a Product Owner, Business Analyst, Technical Lead, or similar role.
• Proven track record working with multiple Agile Scrum Teams.
• Hands-on experience working directly with customers, especially in a B2B or enterprise setting.
• Practical experience running customer design partnership programs.
• Experience in the air transport or aviation industry is highly desirable.

Knowledge & Skills

• Strong understanding of data analytics, reporting tools, and the successful launch of data-driven products.
• Knowledge of AI/ML technologies is a strong plus.
• Excellent communication and stakeholder management skills.
• Ability to balance technical details with business priorities and customer need.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.