KPO Process Manager – Engineering

8 hours ago

Egmore, Tamil Nadu, India Bradman Web Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

The KPO Manager – Engineering is responsible for leading and managing a team of engineers and technical analysts who deliver high-quality engineering design, analysis, and documentation support to global clients. The role involves overseeing process excellence, ensuring compliance with client standards, and driving productivity and quality improvements in outsourced engineering projects.

Key Responsibilities:

  • Team Leadership & Project Management
  • Manage a team of engineers, CAD designers, and analysts engaged in outsourced engineering projects.
  • Plan, allocate, and monitor work to ensure timely and accurate project delivery.
  • Oversee end-to-end project execution, from requirement gathering to final delivery.
  • Manage client communications, technical queries, and regular project reviews.
  • Process & Quality Management
  • Define and standardize engineering processes and documentation methods.
  • Ensure compliance with client specifications, industry standards, and quality protocols.
  • Implement continuous improvement initiatives using Lean / Six Sigma methodologies.
  • Monitor KPIs like productivity, turnaround time, and quality metrics.
  • Technical Expertise
  • Provide guidance in engineering domains such as product design, simulation, CAD modeling, or drafting.
  • Review and validate engineering deliverables for accuracy and completeness.
  • Support automation and digitalization of engineering processes.
  • Client & Stakeholder Management
  • Act as a primary liaison between client engineering teams and internal delivery units.
  • Develop and maintain strong client relationships through proactive communication and service excellence.
  • Identify opportunities for account growth and value addition.
  • People Management
  • Recruit, train, and mentor team members to build technical and domain expertise.
  • Conduct performance reviews and implement development plans for team growth.

Required Qualifications & Skills:

  • Bachelor's degree in Engineering (Mechanical / Electrical / Civil / Industrial / or equivalent).
  • 8–12 years of experience in engineering services or KPO/BPO operations, with at least 3–5 years in a managerial role.
  • Strong knowledge of engineering design, drafting, or simulation tools (AutoCAD, CATIA, SolidWorks, ANSYS, etc.).
  • Proven experience in managing offshore/onshore client projects.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication and stakeholder management skills.
  • Exposure to process improvement tools (Lean, Six Sigma, ISO, etc.) preferred.

Key Performance Indicators (KPIs):

  • Project delivery timelines and quality compliance
  • Client satisfaction and retention
  • Process efficiency and productivity improvement
  • Team performance and skill development

Job Type: Full-time

Work Location: In person

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