KPO Process Manager – Engineering

1 day ago

Egmore, Tamil Nadu, India Bradman Web Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

The KPO Manager – Engineering is responsible for leading and managing a team of engineers and technical analysts who deliver high-quality engineering design, analysis, and documentation support to global clients. The role involves overseeing process excellence, ensuring compliance with client standards, and driving productivity and quality improvements in outsourced engineering projects.

Key Responsibilities:

  • Team Leadership & Project Management
  • Manage a team of engineers, CAD designers, and analysts engaged in outsourced engineering projects.
  • Plan, allocate, and monitor work to ensure timely and accurate project delivery.
  • Oversee end-to-end project execution, from requirement gathering to final delivery.
  • Manage client communications, technical queries, and regular project reviews.
  • Process & Quality Management
  • Define and standardize engineering processes and documentation methods.
  • Ensure compliance with client specifications, industry standards, and quality protocols.
  • Implement continuous improvement initiatives using Lean / Six Sigma methodologies.
  • Monitor KPIs like productivity, turnaround time, and quality metrics.
  • Technical Expertise
  • Provide guidance in engineering domains such as product design, simulation, CAD modeling, or drafting.
  • Review and validate engineering deliverables for accuracy and completeness.
  • Support automation and digitalization of engineering processes.
  • Client & Stakeholder Management
  • Act as a primary liaison between client engineering teams and internal delivery units.
  • Develop and maintain strong client relationships through proactive communication and service excellence.
  • Identify opportunities for account growth and value addition.
  • People Management
  • Recruit, train, and mentor team members to build technical and domain expertise.
  • Conduct performance reviews and implement development plans for team growth.

Required Qualifications & Skills:

  • Bachelor's degree in Engineering (Mechanical / Electrical / Civil / Industrial / or equivalent).
  • 8–12 years of experience in engineering services or KPO/BPO operations, with at least 3–5 years in a managerial role.
  • Strong knowledge of engineering design, drafting, or simulation tools (AutoCAD, CATIA, SolidWorks, ANSYS, etc.).
  • Proven experience in managing offshore/onshore client projects.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication and stakeholder management skills.
  • Exposure to process improvement tools (Lean, Six Sigma, ISO, etc.) preferred.

Key Performance Indicators (KPIs):

  • Project delivery timelines and quality compliance
  • Client satisfaction and retention
  • Process efficiency and productivity improvement
  • Team performance and skill development

Job Type: Full-time

Work Location: In person

  • Site Engineer

    1 week ago

    Egmore, Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring Site Engineer - Interior Projects for a leading Construction CompanyWe're seeking an experienced Site Engineer to oversee the execution of interior residential projects. The successful candidate will be responsible for ensuring projects are completed on time, within budget, and to the required quality standards.Key Responsibilities*Project...

  • Site Engineer

    1 week ago

    Egmore, Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring Site Engineer - Interior Projects for a leading Construction CompanyWe're seeking an experienced Site Engineer to oversee the execution of interior residential projects. The successful candidate will be responsible for ensuring projects are completed on time, within budget, and to the required quality standards.Key Responsibilities*Project...

  • Senior Site Engineer

    2 days ago

    Egmore, Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are hiring Senior Site Engineer for a leading Construction CompanyOverviewThe Site Engineer plays a vital role in ensuring that construction projects run smoothly, efficiently, and according to specifications. Located in Nungambakkam, this position is essential for overseeing the day-to-day operations at construction sites, from planning and design to the...

  • Process Executive

    2 days ago

    Egmore, Tamil Nadu, India Deforay technology Full time ₹ 98,304 - ₹ 37,30,468 per year

    A process executive job description involves optimizing business processes to improve efficiency and productivity. Key responsibilities include analyzing workflows, ensuring process standardization, collecting and reporting on performance metrics, implementing improvements, and collaborating with cross-functional teams. Some roles may also focus on specific...

  • Quantity Surveyor

    6 days ago

    Egmore, Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring Quantity Surveyor ( Estimation and Billing)for a leading Construction CompanyOverviewThe Quantity Surveyor plays a crucial role in the construction industry as they are responsible for managing the costs relating to building and civil engineering projects. They work closely with the project team to ensure that the project meets its financial...

  • non voice process

    1 week ago

    Egmore, Tamil Nadu, India Deforay technology Full time ₹ 5,09,248 per year

    A Voice Process Executive manages customer interactions primarily through phone calls, handling inquiries, resolving complaints, and providing information about products or services. Key responsibilities include maintaining high customer satisfaction by identifying needs, accurately documenting interactions in CRM systems, following up on requests,...

  • Email & chat process executive

    2 weeks ago

    Egmore, Tamil Nadu, India Deforay technology Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    An Email & Chat Process Executive handles customer service inquiries through written channels, focusing on troubleshooting, providing timely information, and resolving issues to ensure customer satisfaction. Key responsibilities include managing multiple customer interactions simultaneously, maintaining accurate records, escalating complex problems to other...

  • Safety Engineer

    1 week ago

    Egmore, Tamil Nadu, India Bradman Web Technologies Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Position Overview:We are seeking a Junior Safety Engineer with around 2 years of experience in the construction industry. The candidate will assist in maintaining workplace safety, ensuring regulatory compliance, and promoting a strong safety culture across all project sites.Key ResponsibilitiesAssist in developing and implementing safety policies and...

  • Structural Engineer

    2 weeks ago

    Egmore, Tamil Nadu, India Bradman Web Technologies Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Company Profile: Australian Robotic Building Technology (ARBT) is an Australian technology company dedicated to enhancing housing productivity, safety, and affordability through off-site construction methodologies combined with advanced manufacturing technology. Established in 2012 under its parent company, Brisbane Modular Manufacturing Pty. Ltd (BMM), ARBT...

  • Digital Marketing Specialist

    2 weeks ago

    Egmore, Tamil Nadu, India Sanvi Engineering And Business Consulting Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are hiring Digital Marketing Specialist for a leading Chocolate BrandJob DescriptionExcellent CommunicationCreativitySEO would be plusBuild, plan and implement the overall digital marketing strategyManage the strategyManage and train the rest of the teamStay up to date with the latest technology and best practicesManage all digital marketing...