Customer Care Executive WFO @Kolkata
2 days ago
***This is for permanent work from office opportunity***
Hiring for both International Blended Process.
Job description:
Roles and Responsibilities:
- Provide customer support through various channels such as email, chat and non-voice processes.
- Handle international customer inquiries with a focus on blended process (email + chat).
- Offer product solutions to customers based on their requirements.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex issues.
Desired Candidate Profile
- 0-3 years of experience in BPO Customer Service or related field.
- Strong communication skills for effective interaction with customers via multiple channels (email, chat).
- Ability to work in a fast-paced environment handling multiple tasks simultaneously.
- 12th passouts, any graduates/post-graduates are eligible.
- Candidates should be comfortable in night shifts.
Job Details:
- Any 5 days of working
- Any 2 days of Week off
- Shift- 9 hours (Including 1 Hour break)
- Rotational Shifts/ Week-off
- Salary CTC
- Location- Kolkata
Interested candidates can contact with any mentioned HRs below:
HR Usree
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