Retail Salesperson

Job Title : Retail Sales Officer (Tanishq – Franchise Store, Dhanbad)Location

Dhanbad, Jharkhand

Salary : ₹14,000 – ₹18,000 CTC per month (depending on experience and performance incentives)

Employment Type : Full-time

Qualification & Eligibility

• Minimum education: 12th pass
• Minimum age: 18 years
• Counter sales / retail experience (especially in jewellery) preferred, but freshers can be considered.

Gender Preference : Female candidates will be preferred.

Key Responsibilities

• Customer Engagement & Sales
• Greet walk-in customers warmly, build rapport, and understand their jewellery requirements.
• Recommend suitable jewellery pieces based on customer preferences, budget, and occasion.
• Use suggestive selling, cross-selling, and upselling techniques to maximize sales.
• Meet or exceed individual and store sales targets.
• Product Knowledge & Advisory
• Maintain deep knowledge of the jewellery catalog including gold, diamond, platinum, and gemstone collections.
• Explain product features, hallmarking, making charges, certifications, and care instructions.
• Stay updated on new designs, seasonal trends, and special collections.
• Store Operations
• Assist in merchandising and display of jewellery counters to ensure an attractive and customer-friendly presentation.
• Help manage inventory: stock counting, back-stock maintenance, tagging, and reconciliation.
• Ensure the sales counter and showroom are clean, organized, and compliant with brand SOPs.
• Billing & Documentation
• Support the billing process, ensuring accurate invoicing and customer details capture.
• Assist in order documentation for custom or special jewellery pieces.
• Handle customer exchanges or returns professionally, following company policy.
• Customer Service & Follow-up
• Address customer queries, objections, and complaints patiently and professionally.
• Follow up with non-purchasers (potential customers who did not buy immediately) to convert leads.
• Build and maintain long-term customer relationships for repeat business and loyalty.
• Compliance & Safety
• Adhere to brand guidelines, SOPs, and confidentiality protocols (especially for high-value items).
• Ensure safe handling and storage of jewellery; contribute to daily stock reconciliation.

Required Skills & Attributes

• Excellent communication and interpersonal skills; ability to engage customers effectively.
• Customer-centric mindset, presentable personality, and passion for sales.
• Basic computer skills (POS systems, MS Office) and digital literacy (social media familiarity is a plus).
• Ability to work in a team, handle pressure, and achieve targets.
• Integrity, reliability, and a high level of responsibility when handling expensive inventory.

Experience

• Preferably 1–3 years in retail sales, ideally in jewellery or luxury retail. Glassdoor+1
• Experience in counter sales or managing a jewellery retail counter will be highly valued.

Training & Benefits

• On-job training will be provided, especially product training for jewellery knowledge.
• Incentive structure based on individual and store performance.
• Statutory benefits like PF, ESIC, bonus, as per eligibility.
• Opportunity for growth within the franchise or brand network.

Work Schedule

• Store timings as per local franchise norms (likely day shifts, may include weekends or peak days).
• Flexible working hours might be required during festive or promotional seasons.

Performance Metrics

Your performance will be evaluated based on:

• Sales target achievement (monthly/quarterly)
• Conversion rate (walk-ins to buyers)
• Upsell/cross-sell success
• Inventory accuracy and stock loss prevention
• Customer satisfaction and follow-up conversion

Job Type: Full-time

Pay: ₹14, ₹18,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person