Retail Salesperson

**Job Title**: Retail Sales Officer (Tanishq - Franchise Store, Dhanbad)Location

Dhanbad, Jharkhand

**Salary**: ₹14,000 - ₹18,000 CTC per month (depending on experience and performance incentives)

**Employment**Type : Full-time

**Qualification & Eligibility**
- Minimum education**:12th pass**:

- Minimum age: 18 years
- **Counter sales / retail experience** (especially in jewellery) preferred, but freshers can be considered.

Key Responsibilities
- **Customer Engagement & Sales**:

- Greet walk-in customers warmly, build rapport, and understand their jewellery requirements.
- Recommend suitable jewellery pieces based on customer preferences, budget, and occasion.
- Use suggestive selling, cross-selling, and upselling techniques to maximize sales.
- Meet or exceed individual and store sales targets.
- **Product Knowledge & Advisory**:

- Maintain deep knowledge of the jewellery catalog including gold, diamond, platinum, and gemstone collections.
- Explain product features, hallmarking, making charges, certifications, and care instructions.
- Stay updated on new designs, seasonal trends, and special collections.
- **Store Operations**:

- Assist in merchandising and display of jewellery counters to ensure an attractive and customer-friendly presentation.
- Help manage inventory: stock counting, back-stock maintenance, tagging, and reconciliation.
- Ensure the sales counter and showroom are clean, organized, and compliant with brand SOPs.
- **Billing & Documentation**:

- Support the billing process, ensuring accurate invoicing and customer details capture.
- Assist in order documentation for custom or special jewellery pieces.
- Handle customer exchanges or returns professionally, following company policy.
- **Customer Service & Follow-up**:

- Address customer queries, objections, and complaints patiently and professionally.
- Follow up with non-purchasers (potential customers who did not buy immediately) to convert leads.
- Build and maintain long-term customer relationships for repeat business and loyalty.
- **Compliance & Safety**:

- Adhere to brand guidelines, SOPs, and confidentiality protocols (especially for high-value items).
- Ensure safe handling and storage of jewellery; contribute to daily stock reconciliation.

**Required Skills & Attributes**
- Excellent communication and interpersonal skills; ability to engage customers effectively.
- Customer-centric mindset, presentable personality, and passion for sales. gjsci.org
- Basic computer skills (POS systems, MS Office) and digital literacy (social media familiarity is a plus).
- Ability to work in a team, handle pressure, and achieve targets.
- Integrity, reliability, and a high level of responsibility when handling expensive inventory.

**Experience**
- Preferably **1-3 years** in retail sales, ideally in jewellery or luxury retail. Glassdoor+1
- Experience in counter sales or managing a jewellery retail counter will be highly valued.

**Training & Benefits**
- On-job training will be provided, especially product training for jewellery knowledge.
- Incentive structure based on individual and store performance.
- Statutory benefits like **PF**, **ESIC**, **bonus**, as per eligibility.
- Opportunity for growth within the franchise or brand network.

**Work Schedule**
- Store timings as per local franchise norms (likely day shifts, may include weekends or peak days).
- Flexible working hours might be required during festive or promotional seasons.

**Performance Metrics**

Your performance will be evaluated based on:

- Sales target achievement (monthly/quarterly)
- Conversion rate (walk-ins to buyers)
- Upsell/cross-sell success
- Inventory accuracy and stock loss prevention
- Customer satisfaction and follow-up conversion

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person