Avaya Special Matter Expert

3 days ago

Chennai Hyderabad, India Tata Consultancy Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role: Network Avaya-L3

Exp range : years

Locations: Chennai/Hyderabad

Role & responsibilities:

  • Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.
  • Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.
  • Working knowledge on Teams and troubleshooting
  • Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.
  • Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.
  • Configuring VM, Speed dial, abbreviated dialling and bulk administration.
  • Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.
  • Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.
  • Strong knowledge on Multimedia infrastructure, including video conference equipment
  • Good knowledge on Core call centre applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.
  • Should have good knowledge on Call recording systems including screen capture

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