Customer Support Executive

1 day ago


Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,50,000 - ₹ 7,50,000 per year


Job Description:

We are urgently hiring for the Role of Customer Support at our Real Estate Company at our leading Real Estate Industry at Belapur, Navi Mumbai location.

Key Responsibilities:
 
-Respond to client inquiries via phone, email, and chat regarding property listings, appointments, and general real estate questions.
  • Birthday Calls / Email / SMS/ Marketing calls/ WhatsApp responses
  • Password reset / Feedback
  • Personal details update
  • Pan card and RERA certificate request to create invoices
  • GST certificate request to create invoices
  • API integration
  • Syndicate CRM Tickets
  • Channel partner process
  • Documents received from the client
  • Approval of referral bonus
  • TDS call/email
  • Loan-related calls
  • Appreciation Mails
  • Google review (Email/call)
  • Status of client update from internal team
  • Website updating

-Assist clients in understanding the buying, selling, and renting processes.
-Schedule property viewings and coordinate with agents and clients.
-Maintain accurate records of client interactions and property listings in our CRM system.
-Provide clients with market updates and property information.
-Collaborate with agents and other departments to resolve client issues and enhance service delivery.
-Gather feedback from clients to improve services and client satisfaction.
-Stay informed about market trends, property listings, and company services.
 
Candidates Profile:
  • Positive attitude
  • Hardworking
  • Communication Skills.



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