Telecaller

4 days ago


Bhoir Nagar Pune, India Guidesols Automation Private Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Description – Telecaller / Telemarketing Executive

Department: Sales

Location: Akurdi, Pune

Reporting To: Team Leader / Sales Manager

Job Summary:The Telecaller will be responsible for making outbound calls to potential and existing customers, generating leads, maintaining customer relations, and supporting the sales team in achieving business targets. The role also involves handling inbound queries, providing product/service information, and ensuring customer satisfaction through effective communication.

  1. Key Responsibilities:Make outbound calls to prospective customers and generate leads.
  2. Explain products/services and their benefits to customers in a clear and professional manner.
  3. Follow up on leads, maintain records, and update the CRM/database regularly.
  4. Handle inbound calls, address customer inquiries, and resolve basic issues.
  5. Maintain a positive relationship with existing clients and ensure repeat business.
  6. Meet daily/weekly/monthly call and conversion targets.
  7. Escalate complex customer queries to the concerned department.
  8. Prepare and share daily call reports with the team leader/manager.
  9. Maintain confidentiality of customer information at all times.
  10. Contribute to team discussions and suggest process improvements.
  • Skills & Qualifications:Education: Minimum 12th Pass; Graduate preferred.
  • Experience: 0–2 years of experience in telecalling, telemarketing, or customer service (Freshers with good communication skills are welcome).
  • Skills Required:
  • Excellent communication skills (Hindi, English, and/or regional language).
  • Persuasive and confident speaking style.
  • Basic computer knowledge (MS Office, CRM tools).
  • Good listening skills and patience.
  • Ability to work under targets and pressure.

Key Attributes:

  • Positive attitude and result-oriented.
  • Self-motivated and disciplined.
  • Team player with good interpersonal skills.
  • Punctual and professional in approach.

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