Amazon Connect Engineer

5 days ago

Ahmedabad, Gujarat, India Stella Technologies Full time ₹ 7,00,000 - ₹ 12,00,000 per year

Senior Software Development Engineer Amazon Connect

About the Role

We're looking for a hands-on Amazon Connect Engineer who can turn complex

customer-service requirements into secure, scalable, AI-powered contact-center

solutions on AWS. You will own design, build, and optimization of Connect instances

that leverage the latest capabilities—omnichannel routing, generative-AI self-service,

and real-time analytics—to deliver best-in-class customer experiences.

Key Responsibilities

  • Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours,

hierarchies, DID/toll-free numbers).

  • Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex,

and Amazon Q in Connect for generative-AI self-service

  • Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3,

Kinesis, EventBridge) and third-party CRMs (Salesforce).

  • Implement Contact Lens for real-time transcription, sentiment analysis, screen

recording, automated evaluations, and post-contact summaries

  • Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for

caller authentication and fraud detection

  • Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD

pipelines (CodePipeline, GitHub Actions).

  • Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight

dashboards; optimize KPIs such as AHT, SLA, CSAT.

  • Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP

security).

  • Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3

support and root-cause analysis.

Required Qualifications

  • 3+ years building or operating cloud contact-center platforms; 2+ years hands-on with

Amazon Connect.

  • Solid skills in at least one language (Python, , or Java).
  • Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM,

CloudWatch).

  • Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact-

center metrics.

  • Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations.
  • Excellent communication and documentation skills; ability to translate business goals

into technical roadmaps.

Preferred Qualifications

  • AWS Solution Architect or Amazon Connect Specialty certification.
  • Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon

Connect.

  • Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations.
  • Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics.

  • Exposure to global, multi-region Connect deployments and Global Resiliency patterns.

  • Hands-on experience with Five9, especially in campaign/campaign profiles creation,

skill-based routing, IVR design/maintenance, DID's assignment/management and List

Sync.

  • Proficiency in Five9 reporting tools.

  • Building Global Connections for Engineers

    19 hours ago

    Ahmedabad, Gujarat, India beBeeCommunity Full time ₹ 10,000 - ₹ 1,20,000

    Job Title: Freelance Assistant – Community BuildingWe're building something exciting, a growing platform that connects Mechanical and Electrical Engineers across the globe through knowledge sharing, networking, and meetups.The role involves handling basic administrative tasks, preparing content, moderating existing WhatsApp groups, assisting with community...

  • Senior Connectivity Executive

    1 week ago

    Ahmedabad, Gujarat, India beBeeConnectivity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Senior Connectivity Executive Lead the expansion of our enterprise connectivity business by driving revenue growth and market share expansion. Key Responsibilities:Develop and execute a comprehensive product roadmap for all connectivity services, including MPLS, DIA, NPLC, IPLC, SD-WAN, Wi-Fi, and managed services.Drive cross-functional...

  • RME Manager

    7 days ago

    Ahmedabad, Gujarat, India Amazon Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsible for the overall building and facilities maintenance (Reliability, Performance, Cost, This position will be responsible for maintenance & troubleshooting on conveyors involving automation such as PLC, Supervisory Control and Data Acquisition (SCADA), Human-Machine Interface (HMI), Variable Frequency Drives (VFDs) and Field Sensors] and Material...

  • RME Manager

    6 days ago

    Ahmedabad, Gujarat, India Amazon Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Responsible for the overall building and facilities maintenance (Reliability, Performance, Cost,This position will be responsible for maintenance & troubleshooting on conveyors involving automation such as PLC, Supervisory Control and Data Acquisition (SCADA), Human-Machine Interface (HMI), Variable Frequency Drives (VFDs) and Field Sensors] and Material...

  • Salesforce Advanced Solutions Architect

    2 days ago

    Ahmedabad, Gujarat, India beBeeExpert Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Role: Salesforce Lead ConsultantA high-skilled leader in Salesforce consulting with expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations is sought after.This role requires designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.Lead...

  • Cloud Data Engineer with Expertise in AWS

    14 minutes ago

    Ahmedabad, Gujarat, India beBeeDataEngineer Full time ₹ 18,00,000 - ₹ 22,50,000

    Job DescriptionWe are seeking a highly skilled Cloud Data Engineer to join our team. As a Senior AWS Data Engineer, you will be responsible for designing, developing, and deploying end-to-end data pipelines on AWS cloud infrastructure using services such as Amazon S3, AWS Glue, AWS Lambda, and Amazon Redshift.You will implement data processing and...

  • Backend Developer for Connected Vehicle Technologies

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeDeveloper Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking an exceptional backend developer to join our team. As a key member of our mobility unit, you will be responsible for designing and developing cutting-edge connected vehicle technologies for global mobility providers and vehicle OEMs.Key Responsibilities:Develop scalable backend services using Java (Spring Boot) and Microsoft...

  • Site Reliability Engineer

    51 minutes ago

    Ahmedabad, Gujarat, India Apex One Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    System Monitoring and Incident Response: for implementing monitoring solutions to track system health, performance, and availability. They proactively monitor systems, identify issues, and respond to incidents promptly, working to minimize downtime and mitigate impacts. Post-Incident Analysis: Led incident response efforts, coordinated with cross-functional...

  • Chief Data Engineer

    3 days ago

    Ahmedabad, Gujarat, India beBeeDataEngineer Full time ₹ 18,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking a highly skilled data engineer to fill a critical role in our organization. As a data engineer, you will play a key part in designing and implementing scalable data solutions in the cloud using cutting-edge technologies like PySpark, AWS Glue, Lambda, Step Functions, and more.Main ResponsibilitiesData Pipeline Development: Design,...

  • Senior Cloud Systems Developer

    6 days ago

    Ahmedabad, Gujarat, India beBeeCloudEngineer Full time ₹ 15,00,000 - ₹ 20,00,000

    Cloud Engineer PositionA leading organization seeks an experienced cloud engineer to build and maintain modern, scalable cloud-native systems on AWS. The ideal candidate will have a strong background in software development, cloud architecture, and DevOps practices.About the JobThis is a senior or lead-level position that requires 8+ years of experience in...