Principal Customer Success Manager
4 days ago
Location : Bengaluru
The Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn's global clients achieve significant return on their investment and realize value with their Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.
The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Learning solutions.
At LinkedIn, our approach to flexible work is centred on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Responsibilities
- Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers
- Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.
- Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
- Robust understanding of LinkedIn's Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
- Act as a change agent for internal (systems & process) and external (product & workflow) change
- Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
- Proactively identify business gaps and take ownership to lead or contribute to cross-functional global projects leading to solutions that up-level the Customer Success Organization and increases customer value delivery
- While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.
- Up to 30% travel may be required
-
Customer Success Manager
2 days ago
Bengaluru, Karnataka, India Radancy Full timeJob DescriptionRadancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, youll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our valued customers. Your primary...
-
Customer Success Manager
3 days ago
Bengaluru, Karnataka, India Radancy Full time ₹ 1,50,000 - ₹ 28,00,000 per yearRadancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, you'll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our valued customers. Your primary responsibility will be to...
-
Customer Success Specialist
2 weeks ago
Bengaluru, Karnataka, India Cropin Full timeJob Summary The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...
-
Customer Success Specialist
2 days ago
Bengaluru, Karnataka, India Cropin Full timeJob Summary The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted...
-
Customer Success Specialist
4 weeks ago
Bengaluru, Karnataka, India Cropin Full timeJob SummaryThe Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...
-
Customer Success Specialist
1 week ago
Bengaluru, Karnataka, India Cropin Full timeJob SummaryThe Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...
-
Customer Success Specialist
3 weeks ago
Bengaluru, Karnataka, India Cropin Full timeJob SummaryThe Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...
-
Customer Success Specialist
2 days ago
Bengaluru, Karnataka, India Cropin Full timeJob Summary The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with...
-
Customer Success Manager
3 days ago
Bengaluru, Karnataka, India Adobe Systems Ltd Full time US$ 90,000 - US$ 1,20,000 per yearOur Company Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...
-
Customer Success Manager
4 days ago
Bengaluru, Karnataka, India NetCom Learning Full timeJob DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...
