Team Leader

3 days ago

Kolkata, West Bengal, India Ganges KIA Full time ₹ 6,00,000 - ₹ 15,00,000 per year

Job Summary:

The Automobile Sales Team Leader is responsible for supervising, motivating, and guiding the sales team to achieve showroom targets. The role involves developing sales strategies, ensuring excellent customer service, monitoring team performance, and maintaining strong relationships with customers while complying with company and OEM standards.

Key Responsibilities:Team Management & Leadership

  • Lead, motivate, and supervise the sales team to meet monthly and annual sales targets.
  • Allocate leads, monitor follow-ups, and ensure proper customer handling by the team.
  • Provide regular coaching, mentoring, and on-the-job training to sales executives.
  • Conduct daily/weekly sales meetings to review performance, pipeline, and challenges.

Sales & Business Development

  • Achieve personal and team sales targets (retail, exchange, finance, insurance, accessories, etc.).
  • Monitor and ensure proper lead management and conversion ratios.
  • Drive upselling and cross-selling opportunities to maximize profitability.
  • Develop strategies to increase footfall and customer inquiries in the showroom.

Customer Relationship Management

  • Ensure the sales team delivers a professional and customer-centric experience.
  • Handle escalated customer queries, complaints, or negotiations.
  • Maintain long-term customer relationships to generate repeat and referral business.
  • Ensure timely and transparent communication with customers during the sales process.

Process & Compliance

  • Ensure adherence to company policies, OEM sales guidelines, and documentation requirements.
  • Coordinate with finance, insurance, accessories, and delivery teams for smooth operations.
  • Monitor team discipline, grooming, and professional conduct.
  • Maintain sales reports, MIS, and present performance updates to management.

Market & Competitor Analysis

  • Track market trends, competitor activities, and pricing strategies.
  • Suggest new initiatives, promotions, and campaigns to attract customers.
  • Provide feedback to management on product performance and customer expectations.

Qualifications & Skills:

  • Graduate in Business/Marketing/Commerce or equivalent.
  • 3–6 years of automobile sales experience with at least 1–2 years in a team-leading role.
  • Strong leadership and team management skills.
  • Excellent communication, negotiation, and interpersonal abilities.
  • Customer-focused approach with problem-solving mindset.
  • Good knowledge of MS Office, CRM, and DMS software.

Key Competencies:

  • Leadership & People Management
  • Sales & Target Orientation
  • Customer Relationship Management
  • Negotiation & Closing Skills
  • Strategic Thinking & Market Awareness
  • Team Motivation & Coaching

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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