Senior Customer Support Executive

2 weeks ago

Vikhroli Mumbai Maharashtra, India Parashar Hospitality Solutions Pvt Ltd Full time ₹ 4,50,000 - ₹ 5,00,000 per year

Company's summary

  • The company is a Mumbai-based fashion jewelry brand known for trendy, Bollywood-inspired designs offered through an online store and subscription boxes. With a focus on affordability, style, and quality, the company has built a loyal customer base across India.

Role Overview

  • We are seeking a Senior Customer Support Executive to lead and manage customer interactions, ensure smooth resolution of escalations, and support the customer service team in delivering excellent experiences. This role requires strong communication, leadership, and problem-solving skills.

Key Responsibilities

  • Handle complex customer queries, escalations, and VIP clients with professionalism.
  • Guide and mentor junior customer support executives to improve service quality.
  • Monitor team performance and ensure timely resolution of queries across email, phone, WhatsApp, and social media.
  • Coordinate with logistics partners and internal departments to resolve delivery and order issues efficiently.
  • Prepare weekly/monthly reports on customer issues, trends, and satisfaction levels.
  • Maintain SOPs (Standard Operating Procedures) for handling queries and ensure compliance.
  • Provide feedback to management on recurring customer concerns and suggest improvements.
  • Support subscription customers (renewals, cancellations, and personalized requests).

Requirements

  • Graduate in any discipline (preferred: Business, Commerce, or related field).
  • 2–4 years of experience in customer support, preferably in e-commerce or fashion.
  • Strong communication skills in English and Hindi; Marathi proficiency is a plus.
  • Experience in handling escalations and mentoring a small team.
  • Proficiency in MS Office, CRM tools, and online support platforms.
  • Problem-solving mindset with the ability to work under pressure.

Salary & Benefits

  • Competitive salary based on experience.
  • Opportunity to work closely with management in a fast-growing brand.
  • Career growth opportunities within customer service and operations.

Job Type: Full-time

Pay: ₹45, ₹50,000.00 per month

Benefits:

  • Flexible schedule

Experience:

  • Customer support: 4 years (Required)

Work Location: In person

Speak with the employer

  • Customer Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time ₹ 1,20,000 - ₹ 2,16,000 per year

    Company Name :-Wildship Enterprises Private LimitedLocation:-Mumbai-VikhroliJoin the Svastika Team at Wildship EnterprisesWildship Enterprises (parent company of Svastika) is looking for a Customer Support Executive to join our growing team. Svastika is a brand that blends culture, spirituality, and style – and we need someone who can be the voice of our...

  • Customer Support Executive

    2 days ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Company : Wildship Enterprises Private LimitedLocation: Mumbai-VikhroliJoin the Svastika Team at Wildship EnterprisesAt Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding...

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    2 weeks ago

    Vikhroli East, Mumbai, India Ciel Hr Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Urgent Opening for Inbound Customer Service Fresher & Experienced Both can apply Qualification - HSC / Graduate . Good communication in English . Salary - UPTO 25k CTC Location Vikhroli Contact Fast On Below Number Only Senior HR Sahil -

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    2 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Executive Support

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Executive -Support **Reporting to** : Team Leader **Division/Departmen**t: Support **Location**: Mumbai **Experience**: 6 months to 1 year **Education**: Graduate **Language**: English / Hindi **Responsibilities**: - 1. Handles the customer requests and complaints. 2. Provide appropriate solutions and alternatives within the time limits. 3....