Current jobs related to Senior Customer Support Executive - Vikhroli Mumbai Maharashtra - Parashar Hospitality Solutions Pvt Ltd

  • Customer Support Executive

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time

    Customer Support Executive - Join the Svastika Team at Wildship Enterprises At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers. What...

  • Customer Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time ₹ 1,20,000 - ₹ 2,16,000 per year

    Company Name :-Wildship Enterprises Private LimitedLocation:-Mumbai-VikhroliJoin the Svastika Team at Wildship EnterprisesWildship Enterprises (parent company of Svastika) is looking for a Customer Support Executive to join our growing team. Svastika is a brand that blends culture, spirituality, and style – and we need someone who can be the voice of our...

  • Customer Support Executive

    2 days ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Company : Wildship Enterprises Private LimitedLocation: Mumbai-VikhroliJoin the Svastika Team at Wildship EnterprisesAt Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding...

  • Customer Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time

    Company Name: - Wildship Enterprises Private Limited Location: - Mumbai-Vikhroli **Join the Svastika Team at Wildship Enterprises!** Wildship Enterprises (parent company of **Svastika**) is looking for a **Customer Support Executive** to join our growing team. Svastika is a brand that blends culture, spirituality, and style - and we need someone who can...

  • Customer Support Executive

    6 days ago

    Vikhroli, Mumbai, Maharashtra, India Forehotels.com Full time

    Does generating business and revenue excite you? Are you passionate about Customer support/Sales and achieving your targets month on month? Because this role requires someone who is passionate about customer support/Sales. We are an Online Fashion jewellery Ecommerce Startup in the business for the past 6 years and going strong. We help fashion enthusiastic...

  • Customer Support

    17 hours ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Mumbai **Salary**: ₹30,000 - ₹40,000 per month **Experience**: 2 - 5 years in customer support or related roles **Education**: Bachelor’s Degree **Gender**: Female **Job Overview**: **Key Responsibilities**: - Resolve customer issues within defined SLAs and ensure customer satisfaction. -...

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India ODeX Full time

    **ODeX India Solutions Pvt. Ltd **Job Description **Job Title**:Executive - Support **Reporting to **:Team Leader **Division/Department**:Support **Location**:Vikhroli, Mumbai **Experience**:Fresher or min 6 months **Education**:Graduate **Language**:English / Hindi **General Description **Job Responsibilities: - ** 1. Handles the customer requests...

  • Customer Support Representative

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Forehotels.com Full time

    Does generating business and revenue excite you? Are you passionate about Customer support/Sales and achieving your targets month on month? Because this role requires someone who is passionate about customer support/Sales. We are an Online Fashion jewellery Ecommerce Startup in the business for the past 6 years and going strong. We help fashion enthusiastic...

  • Customer Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Bigbang HR Advisors Full time

    1. Manage inbound Inbound calls(Voice Process) 2. Follow communication scripts 3. Identify needs, clarify Information. 4. Maintaining Calling Database 5. Ability to provide information verbally clearly and effectively. 6. Excellent interpersonal skills with understanding convincing skills. **Salary**: ₹10,000.00 - ₹27,000.00 per month Schedule: -...

Senior Customer Support Executive

2 weeks ago

Vikhroli Mumbai Maharashtra, India Parashar Hospitality Solutions Pvt Ltd Full time ₹ 4,50,000 - ₹ 5,00,000 per year

Company's summary

  • The company is a Mumbai-based fashion jewelry brand known for trendy, Bollywood-inspired designs offered through an online store and subscription boxes. With a focus on affordability, style, and quality, the company has built a loyal customer base across India.

Role Overview

  • We are seeking a Senior Customer Support Executive to lead and manage customer interactions, ensure smooth resolution of escalations, and support the customer service team in delivering excellent experiences. This role requires strong communication, leadership, and problem-solving skills.

Key Responsibilities

  • Handle complex customer queries, escalations, and VIP clients with professionalism.
  • Guide and mentor junior customer support executives to improve service quality.
  • Monitor team performance and ensure timely resolution of queries across email, phone, WhatsApp, and social media.
  • Coordinate with logistics partners and internal departments to resolve delivery and order issues efficiently.
  • Prepare weekly/monthly reports on customer issues, trends, and satisfaction levels.
  • Maintain SOPs (Standard Operating Procedures) for handling queries and ensure compliance.
  • Provide feedback to management on recurring customer concerns and suggest improvements.
  • Support subscription customers (renewals, cancellations, and personalized requests).

Requirements

  • Graduate in any discipline (preferred: Business, Commerce, or related field).
  • 2–4 years of experience in customer support, preferably in e-commerce or fashion.
  • Strong communication skills in English and Hindi; Marathi proficiency is a plus.
  • Experience in handling escalations and mentoring a small team.
  • Proficiency in MS Office, CRM tools, and online support platforms.
  • Problem-solving mindset with the ability to work under pressure.

Salary & Benefits

  • Competitive salary based on experience.
  • Opportunity to work closely with management in a fast-growing brand.
  • Career growth opportunities within customer service and operations.

Job Type: Full-time

Pay: ₹45, ₹50,000.00 per month

Benefits:

  • Flexible schedule

Experience:

  • Customer support: 4 years (Required)

Work Location: In person

Speak with the employer