Customer Support Executive

2 weeks ago

Vikhroli Mumbai Maharashtra, India Wildship Enterprises Private Limited Full time ₹ 1,20,000 - ₹ 2,16,000 per year

Company Name :-Wildship Enterprises Private Limited

Location:-Mumbai-Vikhroli

Join the Svastika Team at Wildship Enterprises

Wildship Enterprises (parent company of Svastika) is looking for a Customer Support Executive to join our growing team. Svastika is a brand that blends culture, spirituality, and style – and we need someone who can be the voice of our customers and handle their queries with care.

Role: Customer Support Executive

What You'll Do:

  • Reply to customer queries through emails, messages, and calls.
  • Solve issues related to products, orders, or delivery in a polite and clear way.
  • Keep customer records updated in our system.
  • Coordinate with teams like logistics and operations to solve customer problems.
  • Follow up with customers to make sure their issues are solved.
  • Share feedback and ideas to improve customer service.

What We're Looking For:

  • Good communication skills (English + Hindi).
  • Experience in customer support (e-commerce/D2C preferred but not compulsory).
  • Basic knowledge of email, chat, and CRM tools.
  • Friendly, patient, and problem-solving attitude.
  • Qualification: Graduate preferred (Undergraduates can also apply).

Work Details:

  • Working Days: Monday to Saturday
  • Work Timings:
  • Monday to Friday: 10:00 AM – 7:00 PM
  • Saturday: 10:00 AM – 3:00 PM (2 Saturdays half-day on-site, 2 Saturdays WFH)

Salary / Budget: ₹10,000 – ₹18,000 per monthWhy Join Us?

  • Friendly and supportive work culture.
  • Chance to learn and grow in your career.
  • Opportunity to work with a meaningful and fast-growing brand.

To Apply: Send your CV to:

Contact:

Job Types: Full-time, Permanent

Pay: ₹10, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Paid time off

Work Location: In person

Speak with the employer

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