Program Manager

2 weeks ago

Delhi NCR, India Cars24 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • Manage the Hard Collections as a Program Manager covering Field Visits, Repo, Suraksha (Car Liquidation Process), Loss on Sale (LOS), and Write-Off pool management.
  • Collaborate with business finance and other stakeholders to align strategies and ensure seamless operations.
  • Co-manage the creation, management, and publishing of performance dashboards and reports with the Department Head.
  • Drive digital communication initiatives (e.g., calling and digital campaigns) to improve recovery from overdue accounts.
  • Coordinate closely with the Department Head to implement pre-approved settlement drives and other initiatives aimed at better conversion rates.
  • Monitor and track the success of recovery initiatives, providing regular performance reports.
  • Document, enhance, and maintain Standard Operating Procedures (SOPs) for all departmental processes.
  • Work with the Hard Collections & SKIP team to improve customer traceability and recovery success rates.
  • Monitor payment instruments and collection processes to ensure accuracy and efficiency.
  • Lead key projects focused on portfolio excellence and recovery optimization.
  • Coordinate with Collections Team, Finance, Business Finance, and Customer Experience (CeX).
  • Identify opportunities for process enhancements and document requirements for implementation.
  • Ensure all recovery activities comply with applicable laws, regulations, and company policies.

Preferred candidate profile :

  • Candidates with a consulting background in debt management and recoveries will have an added advantage.
  • Bachelor's degree in Engineering (B.Tech) or equivalent; an MBA is a plus.
  • 2+ years of prior experience in the Collections & Recoveries in NBFC or Banking Sector.
  • Strong analytical, research, and problem-solving skills.
  • Comprehensive knowledge of compliance and regulatory standards related to loan recovery and liquidation.

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