
International customer support
6 days ago
Role & responsibilities
Roles:
- Responding to customer queries across phone, email, and chat.
- Troubleshooting issues related to product or service usage.
- Providing clear and accurate information to guide customers.
- Maintaining up-to-date records of interactions and resolutions.
- Gathering feedback and sharing it with internal teams for improvement.
Responsibility:
The responsibility of customer support is to ensure customer satisfaction by resolving issues efficiently, answering questions clearly, and delivering a smooth and positive post-purchase experience.
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