Technology Support Lead

6 days ago

Bengaluru, Karnataka, India JPMorganChase Full time

JOB DESCRIPTION

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial and Investment Banking - Payments Client testing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

  • Leads the APAC Client Testing function for Payments, ensuring robust and efficient testing processes.
  • Understands and articulates client testing needs, translating requirements into effective testing strategies.
  • Oversees onboarding of payments into the CTE environment, ensuring thorough understanding of processing and operations.
  • Drives transformation and change programs, implementing best practices and managing client testing initiatives.
  • Optimizes processes to enhance efficiency, quality, and client satisfaction.
  • Champions automation initiatives to streamline testing and operational processes. Identifies risks and implement mitigation strategies
  • Uses data analytics to derive actionable insights and drive continuous improvement.
  • Generates and analyze Management Information Systems (MIS) reports on product usage and performance.
  • Partners with Incident Management teams for root cause analysis, identifying themes and driving resolution.
  • Provides strong leadership, guiding and mentoring teams to achieve strategic objectives.
  • Influences and manage stakeholders across regions and functions, ensuring alignment and collaboration.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Deep expertise in the payments domain, with a strong understanding of industry trends and best practices.
  • Proven experience in leading and implementing transformation and change programs.
  • Demonstrated success in process optimization and driving operational improvements.
  • Demonstrated ability to drive automation initiatives.
  • Exceptional analytical and problem-solving skills, with the ability to leverage data for decision-making.
  • Track record of driving data-driven decisions and generating insightful MIS reports.
  • Strong leadership capabilities, with experience in guiding and mentoring teams.
  • Excellent communication and presentation skills; able to simplify complex problems and drive consensus.
  • Effective stakeholder management skills, with the ability to influence and collaborate across functions.

Preferred qualifications, capabilities, and skills

  • Experience in the payments domain, with a background in Payments Operations or Product Management.
  • Experience leading or implementing large-scale transformation programs.
  • Recognized payments domain expertise, with a strong network and industry reputation.

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