Customer Relationship Executive
11 hours ago
मुख्य जबाबदाऱ्या:
- दागिने दुकानात येणाऱ्या प्रत्येक ग्राहकाचे नम्र, सौम्य आणि व्यावसायिक पद्धतीने स्वागत करणे.
- ग्राहकांना आवश्यकतेनुसार मदत करणे, जसे की ज्येष्ठ नागरिकांना मदतीची आवश्यकता असल्यास दरवाजा उघडून देणे
- ग्राहकांच्या गरजेनुसार त्यांनी कोणत्या विभागात जायचे ते ठरवून योग्य विक्रेत्याकडे पाठवणे (सोने, हिरे, विवाहासाठीचे दागिने इ.)
- प्रत्यक्ष आलेल्या ग्राहकांची नोंद ठेवणे व त्यांची मूळ माहिती घेणे (इन्टर्नल ट्रॅकिंगसाठी)
- डांबलेले ग्राहक वेटिंगमध्ये असताना त्यांच्या सोयीसाठी पाणी/चहा इत्यादी विचारणे (स्टोअरच्या धोरणानुसार)
- स्वागतस्थांन व प्रवेश विभाग साफ, आकर्षक ठेवणे
- गर्दीच्या वेळेस ग्राहकांची रांग/वेटिंग लिस्ट व्यवस्थित सांभाळणे
- सुरक्षेसाठी कोणतेही संशयास्पद वर्तन असेल तर व्यवस्थापन किंवा सिक्युरिटीला कळवणे
- व्हीआयपी ग्राहक किंवा अपॉइंटमेंट असणाऱ्यांसाठी फ्लोर मॅनेजरशी समन्वय राखणे
- स्टोअरमधील नव्या योजना, इव्हेंट किंवा प्रचार मोहिमेत टीमला मदत करणे
आवश्यक कौशल्ये आणि पात्रता:
- मनमिळावू, लोकांशी संवाद साधण्याचे कौशल्य
- स्थानिक भाषा किंवा हिंदीमध्ये संवाद (इंग्रजी लिहता वाचता येणे आवश्यक आहे)
- व्यवस्थित, नीटनेटका आणि व्यावसायिक वेशभूषा
- शांतपणे गर्दीच्या वेळेस तपासून घेण्याची क्षमता
- दागिने दुकानाचं आधारभूत निदान व आंतर प्रशिक्षण दिलं जातं
- किमान १२वी पास; हॉटेल मॅनेजमेंट/रिटेल डिप्लोमा/पदवी असल्यास प्राधान्य
- ग्राहकसेवा, रिटेल, हॉस्पिटॅलिटी किंवा समोरच्या पदावर पूर्वअनुभव असल्यास फायदा
कामाचे वातावरण:
- स्वागत कक्ष/दुकानाच्या प्रवेशद्वारी काम
- शनिवार, रविवार व सणांच्या वेळेस तास वाढण्याची शक्यता. कंपनीच्या धोरणानुसार युनिफॉर्म किंवा ग्रुमिंग स्टँडर्ड असतात
- हे पद ग्राहकांचे स्वागत करणे, सर्वोत्तम अनुभव आणि दुकानाचे यश यासाठी अत्यंत महत्वाचे आहे
खालील दिलेल्या आपल्या जवळच्या शाखेला अवश्य भेट द्या.
- सोन्या मारुती चौक, लक्ष्मी रोड
- चिंचवड
- फिनिक्स मॉल जवळ, नगर रोड
- पौड रोड
- हडपसर
- औंध
- पुणे सातारा रोड
- सिंहगड रोड
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