Associate Director, Lending Fraud

Job ID: 37223

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 19 Aug 2025

Job Summary

The project manager is responsible for planning, executing, and successfully completing projects within the allotted timeline and budget. This role demands strong leadership qualities, excellent communication skills, and the ability to manage complex projects across various departments.

Key Responsibilities

The role holder is accountable for running the Application Fraud Screening Initiative under the Fraud Risk Management Programme and delivering all the relevant associated commitments made under the Fraud Treatment Plan.

Project Delivery

• Manage project delivery including planning, scope, budget and resource allocation, risks, and issues etc
• Ensure that the progress of the committed deliveries is closely monitored, and appropriate and timely action is initiated to attain the targets set out in the Fraud Treatment Plan.
• Support Programme manager in the planning, delivery, and implementation of projects
• Ability to build SME knowledge on the bank's Application Fraud Detection solution to be able to steer the initiatives in the right direction
• Ensure delivery is in line with client expectations and results in a clear outcome of Fraud Risk reduction
• Use project management tools such as Gantt Chart etc, for planning and scheduling of projects and tracking thereafter until delivery.
• Continuously improve delivery capability of the project teams to improve efficiency and quality
• Build cross-functional relationships with Business, FRM, Technology, Risk, Compliance, Fraud Ops and Digital teams to enhance delivery

Project Governance

• Run projects in compliance with the ePMO guidelines.
• Ensure all the mandated artefacts are produced to the necessary standards and within the required timelines
• Monitor, track, and report on deliverables through each stage of the project life cycle to ensure project is completed on time
• Monitor, track, and report on the project financials
• Provide timely and accurate status updates to key business stakeholders and senior management
• Provide regular updates to the various governance forums (Refinement Forum, QPR)

• Review and support the adoption and adherence of the Bank's Project Management Standards and best practices/principles across the programme

• Liaise with the PMO team and participate in and respond to relevant Quality assurance initiatives

• Ensure re-baselining requests/change requests and closure reports are fully documented before presenting for approval
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the project.
• Liaise with Vendors including internal vendors and third party vendors to ensure delivery of agreed initiatives within timelines, followed with continuous monitoring and handling of bugs, production issues etc. observed, if any.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders

• Programme Chief Product Owner/Accountable Executive
• Product Owners (Fraud Ops)
• Process Owners (Fraud Ops)
• Country RROs
• Risk Framework Owners
• T&I Partners - WRB
• BRM and COO Partners
• Auditors and Assurance reviewers

Qualifications

• Bachelors/master's degrees
• Experience of having worked on projects in a banking environment would be a positive
• Minimum 8-10 years in a project management capacity supporting or delivering strategic projects, programmes, and initiatives
• Experience of having worked with global teams and stakeholders across countries.
• Proven track record of successfully delivering complex projects (5 years +)
• Expert level analytics and quantitative skills
• Ability to organize tasks and activities in an efficient/effective manner
• Must be a collaborating and effective negotiator
• Intermediate level analytic skills to support metrics and KPI analysis
• Must hold Project Management Professional (PMP) certification

Skills and Experience

• Project Management
• Managing Change
• Application Fraud Risk Management
• Business Process Improvement

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.