Customer Service Executive
7 days ago
Job Title: Customer Support Executive
Location: Basavanagudi, Bangalore
Timings: 10:00 AM to 6:30 PM
Key Responsibilities:
- Convert incoming leads into scheduled appointments through effective communication and follow-ups.
- Conduct audit calls to customers to ensure service quality and collect feedback.
- Respond to 5-star ratings and customer reviews with professional and positive replies.
- Maintain customer interaction records and ensure timely updates.
- Coordinate with internal teams for smooth appointment execution.
- Meet personal targets and work towards meeting team targets.
- Write and submit timely reports on performance, targets, and customer queries.
- Maintain good customer relations.
Requirements:
- Excellent communication and customer handling skills.
- Ability to handle calls professionally and confidently.
- Basic computer knowledge for maintaining reports and data entry.
- Prior customer service or telecalling experience for minimum 6months to 1year is required.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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