Sr Quality Analyst

Job Description

Sr Quality Analyst - 4 years - UK Shift - Pune

Discipline: Quality Control / Quality Assurance / SQE
Job type: Permanent
Contact name: Radhika Malhotra
Contact email:
Job ref: 80840
Published: about 12 hours ago

Sr Quality Analyst - 4 years - UK Shift Pune

Location: Pune

Your Future Employer

A global leader in insurance brokerage and risk management, this firm operates across more than 130 countries with a strong focus on commercial insurance, employee benefits, and consulting services. Known for its ethical culture and decentralized operating model, the organization combines local expertise with global reach to deliver consistent value across markets.

Key Responsibilities

• Define and implement sampling methodologies to conduct daily quality checks and audits across processes
• Create and maintain QC checklists highlighting critical and non-critical process steps for consistent evaluation
• Conduct weekly error workshops with operations teams to reduce recurrence and enhance awareness
• Support Team Managers in developing action plans and preventive measures for chronic errors
• Lead internal calibration sessions to identify process gaps and improve overall efficiency
• Prepare and share daily, weekly, and monthly quality reports with stakeholders, highlighting trends, top errors, and business quality metrics
• Investigate root causes and implement CAPA (Corrective and Preventive Actions) to mitigate risks and drive continuous improvement through Kaizen and other initiatives

Requirements

• Minimum 36 years of experience in HRSS quality or transactional quality roles
• Strong expertise in quality management within HR operations or shared services (mandatory)
• Prior experience in the insurance domain is a must
• Preferred background in BPO, ITES, or insurance industry
• UK shift timing: 12 PM to 9 PM IST
• Hybrid work model: 1 week work-from-office per month

What is in it for you

Strategic ownership of quality frameworks with direct impact on operational efficiency and compliance

• Opportunity to drive process improvements through CAPA, Kaizen, and data-backed analysis
• Cross-functional collaboration with operations, training, and leadership teams
• Exposure to trend analysis, root cause identification, and stakeholder reporting at multiple levels

Reach us

If you think this role aligns with your career aspirations, kindly email your updated CV to for a confidential discussion about the role.

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note

We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo- and report fraud immediately. Stay alert

Keywords

Sampling Methodology, QC Checklist, Quality Audits, Error Workshops, Root Cause Analysis, CAPA, Process Calibration, Process Efficiency, Quality Reporting, Stakeholder Communication, Trend Analysis, Business Quality Metrics, Preventive Action, Kaizen, Continuous Improvement, Operational Excellence, Process Gaps, Risk Mitigation, Quality Control, Data Analysis.

---