Manager, Digital Products

Position Summary:

Join our team as a Digital Product Manager, where you'll contribute to our innovative portfolio by being assigned to one of our key digital solutions, such as the consumer-facing digital platform, team member Experience tools, document and data automation systems, communications tools, or AI-driven innovations. In this newly created individual contributor role, you'll work with users and a product trio to support product discovery through interviews and testing, assist with rapid experiments, and help deliver impactful digital products. If you're passionate about user-centric digital experiences and align with our values of outcomes over output and continuous learning through experimentation, this is your opportunity to grow within our new product function and make a meaningful impact in the mortgage industry.

Job Functions and Responsibilities:

• Develop a user-focused product vision and roadmap for assigned digital product, ensuring alignment with customer and team needs, business goals, and regulatory requirements
• Lead the end-to-end product lifecycle for assigned digital products, from discovery and define through design and deliver
• Engage directly with users through interviews, usability testing, and feedback sessions to understand their needs and pain points, ensuring products deliver meaningful value
• Conduct product discovery through rapid experiments, testing hypotheses to validate ideas and inform product decisions with evidence-based insights
• Collaborate with a product trio and broader cross-functional teams, including software developers, UX/UI designers, data analysts, compliance, and business unit leaders, to translate business and operational needs into actionable product features
• Leverage AI technologies (e.g., predictive analytics, NLP, chatbots) to enhance digital products, improve user experiences, and drive operational efficiencies
• Maintain a healthy product backlog, prioritizing features, technical debt, and stakeholder requests through trade-off analyses to ensure a continuous flow of value
• Analyze user feedback, product data, and market trends to identify needs and support continuous improvement.
• Define go-to-market and change management strategies for consumer-facing and/or internal tools
• Monitor feature progress, risks, and scope, proactively mitigating issues to ensure timely delivery and adherence to acceptance criteria
• Ensure intuitive user experiences by defining functional and non-functional requirements, collaborating with designers to optimize UX/UI for both customers and team members
• Contribute to the establishment of product management best practices, leveraging your expertise in user-centric development to support the company's new product management function

Key Result Areas:

• Establish and track objectives & key results (KPIs), such as engagement, conversion, customer satisfaction, and/or internal efficiency, to support our Service Excellence philosophy and drive measurable business impact
  Deliver user-centric digital products that enhance customer experience and internal operations, validated through evidence-based learning and iterative launches

Qualifications:

• 10+ years of experience in digital product management or a related field, with a proven track record of delivering successful digital products
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Marketing, Engineering, or a related discipline)
• Demonstrated expertise in digital product management, including supporting complex software development projects, defining product requirements, and delivering scalable platforms that meet user and business needs.
• Experience collaborating with cross-functional teams (software developers, designers, data analysts, compliance specialists) and stakeholders
• Excellent communication and problem-solving skills, with the ability to contribute to consensus in a collaborative environment.
• Proficiency in a product development lifecycle and with agile methodologies
• Experience with user research (e.g., user interviews, usability testing) and product discovery (e.g., rapid experimentation, hypothesis testing)
• Experience with the mortgage industry (origination and/or servicing) preferred
• Experience leveraging AI in product development or daily workflows (e.g., predictive analytics, NLP, chatbots, intelligent document processing) is a plus
• Experience in at least one of the following areas is a plus: consumer-facing digital products (e.g., online platforms, mobile apps), team member experience tools or internal tools, document/data automation (e.g., intelligent document processing), or omni-channel communications tools