Supervisor - Business Information

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners

MISSION :

Business Information (BI) operations and collaborate with Account Managers and the Commercial team to support Coface' s business lines through a comprehensive range of services. Train new joiners and manage team workload effectively to maintain operational efficiency. Ensure timely updates of procedural documentation and drive productivity improvements across BI functions. Respond to queries promptly and ensure accurate and timely delivery of business reports. Conduct quality checks, resolve operational issues, and prepare dashboards to support decision-making. Lead one-on-one meetings to support team development and performance tracking. Identify and propose process improvement initiatives to enhance service delivery. Handle ad-hoc projects and responsibilities as required, ensuring flexibility and responsiveness to business needs. Manage team activities on behalf of the Assistant Manager, ensuring smooth execution of BI production tasks.

MAIN RESPONSIBILITIES:

Business information management:

• Establish standards, write and update policies and procedures concerning Information Department.
• Distribute incoming information production orders to available business information producers.
• Plan IT projects concerning information production and cooperate with responsible staff

Process management and improving:

• Identify, promote new solutions in terms of Business Information products sources and production processes.
• Continued Knowledge Building of technical expertise on Coface Products and Services.
• Liaising with Accounts team and Information Provider team for invoice disputes, inquiries and general day to day task.
• Work closely with the Accounts Manager in Asia Pacific to develop Client requirements and standardize report structure to support the external customers and partners

Communication:

• Participate in meetings with key customers to find customized solutions and support sales staff

People Management:

• Manage teams and activities of the area through the guidance and direct action in large and
• complex cases, promoting the management and process control. 
• Lead, motivate and supervise the correct performance of the team according to the proposed goals
• and the group rules and standards.
• Conduct regular performance reviews.
• Manage work-flows  and ensure smooth running of operations during vacation times.
• Prioritize and delegate where required.
• Get actively involved in team training, coaching and mentoring, to ensure professional
• development and efficiency of operations.
• Implement the performance goals, in alignment with the company strategies, assigned by Assist Manager.
• Identify and propose process improvement ideas
• Support Manager on Projects, Efficiency, WTS, PPTs, Dashboard, TAT & SLA tracker etc.
• Any ad hoc projects to be assigned by Senior Manager

Compliance:

• Ensure compliance with regulations and procedures as laid down by Coface and external regulators

• At least 5 years experience in a similar industry.
• Minimum of 2 years experience in team management.
• Degree educated in Economics/Business/Finance

Required Knowledge & Skills:

• Basic financial analysis
• Database knowledge
• Project management
• Mature, meticulous and a team player
• Proactive and self-motivated personality in self improvement
• Demonstrate ability to complete task accurately and on time with minimum supervision.
• Demonstrates teamwork both with function and across functions to achieve the overall company goals
• Provide input to ensure ongoing improvements and developments of existing workflows for providing a high level of customer service.
• Strong Communication Skills (Verbal and Written) with demonstrated ability to clearly and effectively communicate and work with all levels.
• Strong/Solid Computer Skills (Proficiency in Microsoft Office such as Excel, Word and PowerPoint)
• Able to understand the problem and effectively communicate the solution to the customers
• Leadership and Team management qualities, Positive attitude and self-confidence.

• Flexible working model after the 1st month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care