E-Commerce Technical Project Manager

Company Overview: Our client specializes in building, managing, and maintaining custom Shopify e-commerce stores, serving a diverse range of domestic and international clients. With over 50 Shopify stores under management, our services include Corporate Web Stores, Gifting Portals, and Retail Web Stores. Our mission is to deliver exceptional and tailored e-commerce solutions, from setup through continuous optimization.

Role Overview: We are seeking a skilled Technical Project Manager to serve as the central point of contact for managing and overseeing all Shopify store development projects. You will collaborate closely with internal teams (Account Management, Business Development, Development, and Accounting) and external clients to ensure seamless execution, deployment, and ongoing maintenance of e-commerce solutions.

Responsibilities:

• Develop detailed Statements of Work (SOW) in collaboration with Account Management and Business Development teams.

• Create comprehensive Functional Requirement documents based on SOWs and client consultations.

• Set up and configure initial Shopify store builds, including URL setup, billing, shipping settings, and preliminary reviews.

• Coordinate with development partners to ensure accurate integration between Shopify and NetSuite.

• Liaise with the Accounting team to manage payment setup and billing processes.

• Conduct thorough reviews of all products developed and ensure they meet defined specifications before client testing.

• Manage and facilitate client reviews, testing phases, feedback cycles, and final approvals prior to launch.

• Assign work orders effectively to the development team and perform comprehensive quality reviews in Shopify and NetSuite.

• Act as backup support for urgent development tasks or when the dev team is unavailable, including minor content edits and product adjustments.

• Provide timely updates and additional code requests as required.

• Manage and adjust Shopify store settings, including shipping, product collections, tags, and access permissions.

• Create and manage Netsuite Root SKUs, assigning appropriately across departments.

• Maintain accurate records in Airtable for billing, redemption pages, and client-specific details.

• Implement email campaigns, set up redemption pages, Stripe Gift Cards, and Discount Codes.

• Manage store-specific setups, including Discount Codes, Gift Cards, and test orders to ensure system integrations are functioning correctly.

• Prepare and maintain necessary documentation (SOWs, MSAs, addendums).

• Coordinate store closures and manage user access levels (Shopify admin and front-end access).

• Collaborate with integration vendors for system adjustments and error resolutions.

• Oversee monthly product inventory updates with Oracle.

• Handle urgent eWallet updates and reporting from Shopify as required.

• Resolve Supersync and Netsuite errors promptly.

• Review and process Purchase Orders and associated Work Orders.

• Provide SKU details for Stripe Development and Merchandising requests.

• Disable or update products, bundles, or collections as requested.

• Configure and manage Email Notifiers for collection and product approvals.

Qualifications:

• Minimum 3+ years of experience in technical project management, preferably within an e-commerce environment.

• Expert-level knowledge of Shopify and strong familiarity with Shopify integrations (NetSuite experience preferred).

• Proven ability to develop detailed functional requirements and manage complex e-commerce projects.

• Proficient in managing cross-functional teams and external development partners.

• Strong understanding of inventory management, billing setups, and financial processes.

• Experience using Airtable, NetSuite, Oracle, and Stripe integrations is highly advantageous.

• Exceptional communication, organization, and problem-solving skills.

• Ability to perform under pressure, manage urgent tasks, and provide technical support when needed.