Centre Manager

MicrofinanceSathupalli MFI

Posted On

15 Jul 2025

End Date

15 Jul 2026

Required Experience

1 - 2 Years

BASIC SECTION

Job Level

GB01

Job Title

Centre Manager - Microfinance, MFI South, Sales

Job Location

Country

India

State

TELANGANA

Region

South

City

Khammam

Location Name

Sathupalli MFI

Tier

Tier 3

Skills

SKILL

SALES

COLLECTION

PEOPLE DEVELOPMENT

CUSTOMER IDENTIFICATION & ACQUISITION

OBJECTION & GRIEVANCE HANDLING

TARGET DELIVERY

TECH ORIENTATION

Minimum Qualification

OTHERS

JOB DESCRIPTION

Job Purpose

Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company. Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

•Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
•Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
•Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
•Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
•Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers.
•Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
•Carry out end use monitoring of loans as per the process.
•Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
•Create a daily report of tasks planned and executed and submit to Branch Manager.
•Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
•Ensuring critical parameters like lead to login are executed as per matrix.
•Maintain Centre meeting discipline, follow SOPs and code of conduct.

Required Qualifications and Experience

Graduation / Undergraduate1-2 years in Microfinance JLG business