Sr. Associate I, IT Infrastructure Systems Operations

Summary of Position:
Alcon
is the global leader in eye care and is dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.

Working in IT at Alcon
is more than working on the one specific skill, technologies or specific project. It is about having concrete influence of Alcon's business efficiency, helping increase reach and building customer-friendly approach. It is about improve services and streamline processes that help people see better.

Job Purpose

• To monitor, administer and support the core service SAN and NAS Storage Infrastructure.
• To Investigate, troubleshoot, and resolve incidents and problems within defined service-level agreements.
• Providing high availability to Storage services with no down time.
• Automate repetitive task to achieve optimal efficiency and reduce manual efforts as well as human error.
• Drive operation excellence through integrity, ownership and speed.

What we can offer you:

• Opportunity to work and grow in a high paced agile environment.
• Work with people who are passionate for delivering outcomes.
• Great landscape for multidimensional learning while working.
• Global environment and daily interactions with colleagues from all over the world.
• Empowerment to design the solutions that will deliver the highest customer value.
• Ability to cross skill and grow or move (horizontally/vertically) within the organization.
• Paid time off.
• Professional development opportunities.

Key Responsibilities:

• Monitor storage infrastructure for performance, availability, and capacity.
• Storage proactive health check, identifying the issue and fixing the same assuring uninterrupted Storage services for the business.
• Storage allocation – end to end service availability.
• Assuring high availability – work on the issue, drive major incident call and respective resolution with RCA.
• Maintaining software and firmware to complaint and stable recommended version.
• Assuring BCP/DR through replication and data -service recovery through backup with minimal and no disruption.
• Process and knowledge share - Adhering to best and standard procedure and also producing knowledge base document along with technical discussion session.
• Providing technical support for storage hardware, software & virtual appliances supporting hosted application environments and managed services.
• Document standard operating procedures, configuration changes, and system upgrades.
• Generate and maintain periodic performance and capacity reports.
• Work closely with other IT departments (e.g., networking, system admins) to ensure seamless integration and performance of storage systems.
• Participate in team meetings and training sessions.

Key Requirements/Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 4-8 years of total experience.
• Effective communication skills, both written and verbal.
• Ability to work in a team environment and take initiative.
• Strong analytical and problem-solving skills.
• Key Technical skill:-
• Strong knowledge of SAN - brocade zoning, IBM SAN Storage, Flash copy, Hypersawp, Policy based HA, firmware upgrades, performance fine tuning and troubleshooting.
• Strong knowledge on NetApp cluster, snapmirror SVM DR, ONTAP select , ONTAP upgrades, data restore from snapshot, performance fine tuning and troubleshooting.
• Good knowledge on managing SAN switch (Brocade ) firmware, zoning, troubleshooting.
• Failr knowledge on cloud infrastructure.
• Eagerness to learn and adapt in a fast-paced environment.
• Ability to work rotating shifts including night shift.
• Very comfortable working from office.
• Availability to support the operations over the weekend.
• Ability to work at the Alcon AGS Bangalore office.
• Ability to drive process improvements and standardization.

Work hours: 9 AM or 2 PM or 5 PM or Night Shift.
Relocation assistance: Yes
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.