Sr Staff Inbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team:

The ServiceNow Data Platform Product team provides world class databases and data services so companies can put their most valuable data to work through automation, workflows and AI. We have introduced new data fabric capabilities so companies can connect, understand and take action on any data while maintaining trust through security and governance.

The Role:

ServiceNow customers work with a massive and diverse set of data across their business. We are looking for an experienced Product Manager who is passionate about bringing highly relevant data together so companies can deeply understand their enterprise and customers. You will be enabling companies to incorporate data from anywhere in their ecosystem into their digital workflows and powering new AI experiences in a highly governed way. You will define and build capabilities so customers can provide data that is trusted, easy to discover and understand, and can be utilized by humans and AI agents.

This role is highly collaborative, working with product managers, internal and external customers, and experienced engineers to build high quality services that are the foundation of the ServiceNow platform.

What you get to do in this role:

Deliver Customer Value

• Work directly with internal and external customers to Identify use cases that can be achieved and enhanced with data fabric capabilities
• Collaborate closely with ServiceNow business units to power new products and capabilities built on the data platform
• Evangelize the data fabric capabilities to drive awareness, enablement, and adoption
• Become a domain expert by integrating usability studies, research, and market analysis into product requirements that map to clear customer value
• Provide Team Leadership
• Manage various stakeholders and communicate product priorities and build consensus
• Work with cross-functional teams to execute on the product roadmap and bring high-quality services to life
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Have a Significant Impact
• Own the vision and product strategy for new data fabric services that are delivering net-new capabilities and unlocking additional market opportunity
• Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
• Influence other product teams by being the expert in your domain

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of Product Management experience or equivalent in a technical role
• Domain experience in data governance, data fabric, data mesh, data products, data catalogs, semantic layers and/or knowledge graphs
• An understanding of the broader data and analytics space, and how companies are utilizing data in near real-time to unlock innovations and power AI
• A strategic mindset to define product vision and strategy that delivers strong customer value and produces business outcomes
• Strong prioritization skills that are data-driven and based on market needs
• Experience building and operating enterprise-class data services
• Demonstrated experience owning an actionable product roadmap and driving execution
• Ability to inspire and align engineering teams to deliver exceptional experiences
• Technical savvy and experience working with developers and architects to build scalable and highly reliable services that are part of a larger platform
• Business savvy with a track record of delivering impactful business outcomes

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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