Customer Service Agent

4 days ago

Bengaluru, Karnataka, India Dnata Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.

  • Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
  • Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
  • Be the voice of the brand.
  • Support other departments as required.
  • Adhere to company regulatory requirements such as data protection, data privacy etc

Shift : Rotational Shift

Total Working Days in a week : 5

Immediate joiners preferred Role & responsibilities

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