Operations Analyst

Operations Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the role

As an Operations Analyst (MIS) you'll work closely with the Marketing Team. The role provides a holistic opportunity to learn, experiment and build hands-on expertise. You will use campaign data along multiple dimensions; drive insights to solve various engagement related problems like campaign analysis, report automation, and team performance tracking. You'll help optimize campaigns reports and ensure daily reporting for Tide India telemarketing team. To be successful in this role you will need high attention to detail, analytical skills and an eagerness to learn. We are a small team of highly capable people who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation.

As an Operations Analyst, you will be:

• Owning daily reporting and maintaining MIS reports for the tele-marketing team.
• Handling large data sets and preparing reports for generating business insights.
• Identifying opportunities to streamline data, reporting, and analysis processes.
• Managing and own dashboards with detailed performance metrics and data visualization.
• Using good communication skills, talking to technical and non-technical colleagues.

What we are looking for

• You have previous work experience as a MIS executive or similar role.
• You have1-3 years' experience in MIS reporting, data analysis and marketing operations.
• You have experience in Extensively using Advance MS Excel and Google Sheets for MIS Reporting, dashboard building and publishing to leadership team.
• You have a good understanding of SQL.
• You have experience working with cross-functional teams within a software organization.
• You are a quick learner, Multitasker and flexible with projects.
• You are analytical and data-driven with a strong KPI focus, well versed in conversion metrics and quantitative and qualitative data.
• You have a bachelor's degree in business, Math, Statistics, Economics, QA, Tech or similar field.
• You have experience within FinTech, B2B SaaS, B2C or other technology industries.

What you'll get in return

• Competitive Salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Experience LevelMid Level

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