Business Operations Analyst

Position: Business Operations Analyst

Team: SBA

Location: Bangalore

Who we are

We are an organisation driven by the mission to end poverty in our lifetime. Our work focuses on scalable solutions for sustainable social impact. We work with our clients - corporations, philanthropists, foundations, and social organisations - to achieve social impact goals effectively and maximise the social return on their investment. Deep understanding across sectors and collaboration with multiple stakeholders drive our work. This approach helps us, and our clients develop holistic solutions for solving critical societal problems. We are driven by impact and powered by knowledge. We bring the right balance of the head-heart-hand to our work. Our work is powered by the passionate energy of our mission-driven young team, guided by the strong leadership and advisory board with multi-dimensional experience in business and social sectors.

Our team of 400 (and growing rapidly) across offices in Bangalore, Mumbai, and Delhi comes with stellar professional credentials from diverse backgrounds and is bound together by our common commitment to social impact.

The Opportunity

We are looking for a proactive and analytical Business Operations professional to support our delivery teams through effective staffing, resource planning, and project health monitoring. This role will serve as a bridge between leadership, delivery, and HR/TA teams to ensure project success, optimal utilization, and business continuity.

Who we are looking for

• Bachelor's and/or master's degree
• 2–3 years of experience in Consulting is preferred in order to ensure a deep understanding of our target audience's needs and skills in their roles
• Strong analytical and problem-solving skills; keen attention to details
• Strong experience in data analysis/insights and report generation and proficiency in MS Excel
• Positive and collaborative mindset; ability to work in teams
• Ability to work under pressure and manage expectations effectively
• Sound judgment and strong integrity in dealing with people
• Strong communication skills
• Ability to navigate ambiguous situations

What you'll do

Staffing & Resource Management

• Own and manage the end-to-end staffing process across the projects.
• Maintain and update real-time staffing trackers; highlight shortages, surplus, and bench.
• Work closely with Talent Acquisition, HR, and delivery leads to forecast and fulfill resourcing needs.
• Optimize utilization across teams.

Project Health & Delivery Oversight

• Track and monitor key project health metrics (timeline adherence, budget, risks, resource usage).
• Collaborate with Project Managers to ensure early identification of at-risk projects.
• Flag delivery risks and follow up on mitigation actions.
• Maintain dashboards for leadership on project health and escalations.

Business Reporting & Analysis

• Prepare weekly/monthly reports on staffing, utilization, project status, and resource availability.
• Analyze trends in resource demands and project performance to suggest proactive measures.
• Drive data-backed decisions by supporting leadership with insights and recommendations.

Stakeholder Engagement

• Act as a liaison between business units, HR, and finance for smooth operations.
• Participate in staffing meetings, project reviews, and leadership syncs.
• Support operational excellence initiatives and process improvements.

We cultivate a supportive and inclusive work environment for all our employees and reinforce diversity in our workplace. All applications regardless of race, religion, caste, color, place of origin, gender, sexuality, disability and age will be welcome and will be fairly evaluated as per the requirements of the role.